Owlet setup help please!!!

[lamonad]

did anyone else have trouble connecting the base to a 2.4GHz WiFi network? I can connect to it perfectly on my phones WiFi but for some reason it’s not even coming up on the list of networks to connect to for the base station. So frustrating. I haven’t even got past the first step of set up yet. I’ve been on the phone to my broadband provider and everything is fine from that point of view

Hi Lamonad,

Very frustrating indeed!
I asked ChatGPT for help. Below are some options:

1. Confirm it’s a 2.4GHz-only Device

Most smart devices (like base stations or smart home hubs) only work with 2.4GHz WiFi—not 5GHz. Even if your phone sees both, the base station might not.

1. Is Your Router Combining 2.4GHz & 5GHz?

Many modern routers merge 2.4GHz and 5GHz into one network name (SSID). Some devices can’t connect unless the 2.4GHz is separated. You could:
• Log into your router settings.
• Temporarily split the networks: give the 2.4GHz and 5GHz different names (e.g. “MyWiFi2G” and “MyWiFi5G”).
• Connect the base to the 2.4GHz network.
• After setup, you can merge them again if you want.

1. Check Your WiFi Channel Settings

Some routers use “auto” channel selection. Rarely, the base station can’t connect to certain channels. Try setting the 2.4GHz channel manually to something like 1, 6, or 11 in your router settings.

1. Distance and Interference

Try setting up the base station right next to the router. Even though your phone works from anywhere, the base station might have a weaker antenna.

1. Disable 5GHz Temporarily

If your router doesn’t allow separate SSIDs, you might be able to disable 5GHz entirely during setup. This can “force” the base station to find the 2.4GHz band.

1. Use a Mobile Hotspot (as a Test)

Try using your phone as a hotspot with a 2.4GHz signal, if your phone allows it. See if the base station can find and connect to that network. This helps rule out if the issue is with the base or your router.

Hope you will find the solution.