Customer service NVQ babble speak, any interpreters?

[Tippychick]

It's a requirement of our office to take this qualification on the job, part of investing in people thingy. The following question baffles me, any tips appreciated!

16i) What are the agreed and recognised sector cues in customer behaviour that indicate your customer expects a particular action by you?

I work for an education provider in an administrative role btw. Wasn't aware I had sector cues. I've googled bits and no luck, can anyone do a Plain English job on it please and thanks?

i suppose it could mean what body language the customer shows whilst talking to you? there is probably a list of cues.

i'm nearly through with my nvq and agree it isn't written by the plain english brigade.

is there a book for your nvq? i found mine invaluable.

have done this one- its written for call centre type "customer service" so doesn't always translate well outside of that evironment- but what about your "internal customers" ie colleges in other departments? how do they indicate what needs doing? suppose the easiest is to dig out e-mails where you have been asked to do a project/task that would show how the communication is conducted.
hope that helps and good luck with it.

I thought that southeast but there's another two questions in that section relating to body language so I presumed not. And I don't have a book, that would be too easy! It's only level 2 ffs, how do they expect people to trawl through these pointlessly wordy questions?
Thanks chugga, I will look at your suggestions. wish me luck with the rest of the section!