My child was hit at school and came home extremely upset. It was apparently minimised when brought to the teacher ("it can't have been that bad/hard") and I'm assuming this is because my child approaches the teacher or other staff quite a lot about things. The older child has seen DC since and they wanted to hug my DC who said they'd let the child hug them. (My DC isn't crazy about being approached for hugs from the older children and feels like they have to agree once but doesn't like it excessively.)
For context, I think my DC has struggled emotionally with starting school and a few adjustments at home. They're quite sensitive and do complain about feeling ill a lot, at home and school. (I've two other friends with children the same age and both have told me theirs have gone through/are going through a stage of this so I'm not sure how common it is.) The teacher has said they try to minimise this to nip it in the bud. I get the tactic and appreciate that they've got 30 kids to deal with but DC has now started to feel that they are not listened to or heard when others are.
We've had conversations at home about how to approach things, for example if a friend says or does something and how they could resolve it between them themselves to avoid situations where the teacher will turn them away. If it's getting hurt by someone physically or someone being mean and you feel bullied then tell a teacher. They have intervention at school for emotional intelligence.
Anyway, I can see what may have lead to this being minimised but don't know how to approach this with the school. My child initially asked to change schools the same day.