Hi Cubby
I too am very dissappointed in clarks shoes not to mention service and have made several ranting posts on here on the very topic!
My DS is 2.5 and I the one thing that I spend my hard earned and not very large amount of cash on is shoes for him (we both live in charity shop clothes, same for books and toys for him).
I have had his feet measured religously every 6 -8 weeks as recommended since he started wearing shoes.
So far I;ve spent c£200 on shoes for him in the last 1.5 years - I reckon I spend that in about 10 years on me.
After the fiasco with his last pair (seam came apart and when I tried to return them clearly hardly worn it was like WWIII trying to get a refund / replacement with clarks coming out with all kinds of crap about if DS rode a scooter or kicked balls) I eventually complianed to the head office and got a voucher for £13 so had to buy his next shoes from clarsk.
Took him in and the girl measured him and siad he was 7E. I found this odd as he has always been F or G and his foot was only just out of 6.5 she said so herself.
She got someone else to "check" the fitting and I bought the shoes.
I then became paraoid that they were not in fact the right size and took DS back.
Another girl measured him as 6.5 G.
(His old shoes were 6.5F) and siad that he was too wide for his old shoes, but they still fitted lenghwise.
Right so why was I sold shoes that were narrower then?
She refunded the 7E (customer goodwill apparently) and I bought a pair of 7G
If I had the energy I would write to clarks to complain again as is just shoddy.
Sorry v longwinded but I am also tempted to buy cheapo shoes in future as what is the point of spending £30 in clarks if they don;t fit and fall apart anyway?
I got DS a pair of £5 canvas shoes last summer and they were fine.
Clarks - bollocks.
So there