Hi :) I applied for my toddler's first passport and sent off his birth certificate in the post on the 8th of March. Today I had another email asking me to send it to them which had me a little confused... I logged into the portal and there's no record of them receiving his certificate.
I'm a bit worried now. We're going to call them at the weekend but has this happened to anyone before? Does it just take a long time for them to process the documentation? I'm scared it might have got lost in the post.