Hi all, I have a 12 year old stepdaughter who I have a good relationship with generally. She spends a considerable amount of time and me and my husbands home (2-3 nights a week). She is generally well behaved but we are having major issues with cleanliness and hygiene which seems like a constant battle lately. For example she does not wash her hair and is constantly scratching her head, does not wipe herself after using the loo (I know this because I do her washing and her underwear is always completely dirty) and she sometimes smells quite unpleasant. All of these things cannot be pleasant for her. She once took a bath in our home and when she got out, she forgot to pull the plug - I was shocked when I went in and saw that the bathwater was extremely filthy. My husband has tried taking to her about these issues in a sensitive way but she does not listen. I put together a little gift package for her which contained some things like baby wipes, body spray and some nice hair bits, just so that she had the items she needed but these remain untouched. We dont think that we are getting any support from her mum with this, as she often sends her to us with unbrushed hair, scruffy clothes and school shoes on a weekend. How do we deal with this issue?