I have a nine year old who can be challenging. He is sensitive, creative,social and very loving. He also becomes highly excited and then can be rude and impulsive.
When he misbehaves I start of (usually) with good intentions. I try to encourage him to do what he is asked to do or to behave in an appropriate manner and then he doesn't. And then it escalates and I end up getting really angry and shouty and saying things like 'do whatever now or there will be no screen time today'. I feel, that this is not the way to go. My child can be quite anxious and as I said he is sensitive and I need to work towards handling his behaviour in a more productive sort of way. I have notice some mums speak to their children and reason with them without shouting and it seems to get more of a dialogue and possibly better results and less anger.