Has anyone been told to leave a store due to their child making a noise

[Lisaleila]

Hi

I would really like to hear from other mums if they have ever been told to leave a store due to their child crying or making a noise?

I was told to leave one tk maxx store by the manager as my child had cried for a brief moment and stopped in the buggy. I was told that children making noise can ruin other people's shopping experience. After i tried to reason with her and explain she only cried for a short period she said i was being rude and told me to leave. Never been so humiliated in my life! Still awaiting a formal apology and proper explanation.

Is this a common experience in shops? If a child was running around a hazard area in the store or screaming and kicking for a good 10 minutes i could understand them maybe saying something. But not being told.outright to leave in front of other customers.

Please let me know your thoughts or experiences

Thanks

Please let me know your thoughts and experiences

No never and my 2 year old cries a lot in shops !
I think that's awful

I think usually if a person is asked it's because it's way beyond reasonable sound levels and justified.

People usually fume for a fair old while and say absolutely nothing.

TK Maxx is hardly a tranquil shopping experience at any time! The manager sounds very OTT

That said, the only time I've seen people asked to leave because of their child was in a pub restaurant
The child was going berserk but the parents were arguing with the staff and protesting it was just normal child behaviour. It really wasn't.

Not saying that's what happened with you, but I think most parents are guilty of minimising or just not noticing how noisy their children are

I’ve never been asked to leave a shop but John Lewis did open a new till just for me and wailing DS1 when he was quite tiny.

I think usually if a person is asked it's because it's way beyond reasonable sound levels and justified.

This. I don’t think any comment is usually made for a “brief moment” of crying.

Are you a journalist?

Or was your child making a lot more disturbance than just 'crying for a bit' because as pp said, TKM is generally a hell on earth rummage sale and I'm surprised anyone would even hear a child crying 'a bit' .

I once got ushered to the front of a customs queue at a foreign airport because 18 month old DD was absolutely screaming. It was wonderful :o

Hi no i am def. Not a journalist. I have three children and have never had a similiar experience. To be precise she grabbed a show off the shelf and I took it off her. She then cried for around 10seconds then stopped. I like to think i am a rational person and whenever my children have had a tantrum and it hasnt stopped after a good 2 minutes and you can hear it around the shop then i leave myself as that is too much for other people to listen too. But i always thought that a child having a short tantrum in a pushchair was a normal part of a shopping experience to be honest in average shops with the general public. Because i was so upset and suprised by this i am seeking some sort of explanation on the policies and to be honest a formal apology. Thats why i wanted to post to find out, if i am to be honest blowing this out of proportion or not. Thanks ( def not a journalist. Rather an upset mum)

I would just like to add that a few other customers intervened and stated that she could not do that and that i hadnt done anything. In the end she just left me and my 7 year old on our own upset and to be honest quite taken aback.

Typo ** she grabbed a shoe!

I don't believe a manager would intervene after 10 seconds of crying. As one who has worked in retail for many years I think there has to be more to this

There is nothing more to it hence why i was so taken aback to be honest. I explained to her that she only cried for around 10 seconds and she was quiet now. The other members of staff on the till later said that they did hear any children crying or screaming and were shocked. They helped to calm me down as my daughter was with me and was upset and let me call head office to report it

I own a few businesses of which children and people without children come too. If a child is being very disruptive a long period of time then yes i think you can mention this discretely to the mum. But you should not humiliate and tell a customer to get out unless you have very good grounds to do so. I dont believe a child crying for a short period of time constitutes this

Typo ** the staff at the tills said they did NOT hear any crying or screaming

I'd complain , awful experience not common or normal. TK max has had a good load of complaints on MN

Lol you are definately a journalist

Again def. NOT a journalist as said before an upset mum. What a strange comment to make

So talk us through it.

TKM, you are browsing. Child takes shoe from shelf, you say put it back, this casuses 10 seconds of crying which then stopped? But then SA told you you had to leave? Because of disturbance?
At which point did other customers and the people on the tills (in every TKM I know a good way from the shelves/rails) become involved?

What exactly did the SA say? And your reaction?

So she came over to me and said is everything ok. I replied yes. And went to continue shopping wandering y she asked. She then stood saying we have received a complaint about children running around making noise. I said my child just cried now because i took the shoe off her and she has stopped. I said whoever complaint it cannot be against my child as she just cried a few moments just before you came over which would not give enough time for you to physical speak to them about the complaint and physically walk over. She said i am just letting you know that children making a noise ruin other peoples shopping. I said to her again is this a joke she cried for10 seconds. She is in her pushchair and isnt making a sound now. She then said to me that i should leave. Again i was so taken aback i said to her you cannot do this. My child was not disruptive. The complaint was not at my child and the children make up the general public too. I said this isnt right and i will finish my shopping pay and go. I said if she was being disruptive i would have left anyway as i do have respect for people around. Other customers stepped in and said that she couldnt do this and that i hadnt done anything and that my toddler wasnt doing anything. At this point she just walked off and left me upset and my 7 year old upset. I went to pay at the till and said i wanted to speak to someone about what happened. They were shocked and said they did not hear any children screaming or crying. They tried to call the manager out but she wouldnt come out to talk to me. They they gave me the head office number to call i stayed in the store and called them. They put me on hold and spoke to the manager who said that a member of the public complained to her that the store was chaos with children running arond making noise. So that was how she responded to it. I told then to check the cctv cameras as the store was quiet. My daughter cried for 10 seconds and was in the puschair. While she was having a go at me my child was just sat in the puschair not making a noise. She didnt have any grounds to loudly humiliate me and my daughter like that any other customers said so that were nearby to me. Complaints should be taken into persepctive. Following through with the complaint tk maxx have said to me that they have no policy in which management can tell a mum to leave the store due to her child crying as mum can not always control that. Her approach is now being looked into and they will get back to me. From my impression she wanted to police the mums in the store and warn them or tell them off but she was very humiliating and loud. Im following it through as my daughter didnt want to go to the supermarket later as she was worried if her sister made a noise she would be told to leave like that again. I just think it was completely wrong and mishandled and was upset that she humiliated my 7 year old in the process

It sounds like the manager had had a complaint aboit other children running amok, came across your child briefly crying and put 2 and 2 together and got 5.

I would complain.