A nurse at our Dr's made ANOTHER mistake with my child!!!!.......

[CharlotteACavatica]

About a year ago she ranted on at me about not me refusing to let my child have the MMR, and at this point he was 5 nd so i grudgingly agreed and she went ahead and gave him it, only to tell me 5 minutes later that she made a mistake and had just injected him with water! - i wrote in a letter of complaint as it wasnt just the fatc that she had injected him with water its the fact that she had injected him without even checking what she had picked up, otherwise she'd have known it was water! She, at that time wrote a letter in reply to my complaint saying that i shouldnt be taken seriously they were "dealing with a mothe rwho refuses to protect her child adequatly" (with regard to the MMR refusal) Well today i had the same woman, and as i was rushing to get back to work i agreed to let her give my dd her prevanar jab, she said no, its not her prevanar today its her Men-c and hib booster today and then in 4 weeks she has her prevanar, she was about to inject her and i said no, im sure you have made a mistake, she had jabs 4 weeks ago already and im certain it was her boosters then, she went off for a moment and came back and said oh yeah sorry - my mistake she has already had these, and then gave her her prevanar!! im sure (i hope) another off those boosters wouldnt have harmed her if she had them again, but thats not the point! she clearly doesnt even know what she is doing! - Do you think i have a right to be mad as im considering complaining about her again! but i dont want to be a grumpy nag, and really this situation should be just left, i am very very annoyed at this womans constant stupidity, but on what to do about it i have no idea!

Definitely complain
She sounds completely incompetent

Definatley complain she sounds like a liability!

She sounds dangerous - I think you must complain. Not wanting to sound melodramatic but she could really hurt someone badly.

Complain without a doubt. If you hadn't insisted that she was wrong, goodness only knows what would have happened. It's outrageous and she should certainly not be allowed to undertake any more vaccinations without supervision.

What a worry - there also must have been someone she HAS made a mistake with.

I'd write again address it to the practice manager and also ask why it was her who replied to your previous letter, surely when you write and compain about someone it's not the someone that replies?

Write again, definitely, but not to her to the Practice Manager and the Primary Care Trust . How many mistakes could she have made unnoticed . She needs to learn to read notes and labels at the very least .

Definitly complain otherwise she might end up killing someone. She sounds completly incompetant and has no regard for you as a parent as evedent in her reply letter.

Her only reply should have been a letter of apology- it's unacceptable that she responded, rather than the practise manager. I wouldn't let her near my kids with a thermometer never mind a needle!

Definitely write to the practice manager and copy it to the PCT. Mention the previous incident in your letter and the unacceptability of the nurse replying without so much as an apology.

This is unacceptable in a professional.

Message withdrawn

Both of these are drug errors and as such should be taken very seriously, do complain to the practice manager and to the PCT and ask what their action plan is. I'm not sure if you can contact the NMC as a member of the public, i'll have a look.

Anyone has the right to make a complaint to the NMC about a registrant. The NMC receives complaints from fellow registrants, colleagues in other health care professions, patients and their families, employers, managers and the police. You need to tell us the name of the registrant involved, the dates of the alleged incidents or patterns of behaviour and an outline of the allegation(s).

We will send a copy of your complaint to the registrant so that they have the opportunity to comment. There is no time limit within which a complaint has to be referred to the NMC, although it is more difficult to investigate incidents that happened a number of years ago.

The complaint must be sent in writing to the:

Department Manager (Investigations), Fitness to Practise Directorate, NMC, 23 Portland Place, London W1B 1PZ.

This is surely dangerous practice - a serious accident waiting to happen. Speak to the practice manager and ask for explanation of how this could have occurred and action plan on how they will make sure it doesn't happen again.

I would feel it was my duty to complain under these circumstances

Thanks for the replies everyone, to be honest my only reason for not writing in is because there was absolutley nothing done about her last time, I cant help but feel i will be greeted with the same response i have to say having given it some thought, i feel another dose of the booster may well have made my poor dd poorly and i think she deserves to be complained about, this time however, i shall be MUCH more persistent in my complaint and insist that she is sent away for more training at the very least!

This is serious. It sounds as though it's only a matter of time before she really does some harm to a child. If I were in your position I would feel I had no choice but to make a strongly worded complaint.

Go back to the practice and give her a bloody good kicking.

Agree, complain to the practice manager - and ask that your letter be treated with confidentiality as your previous observations were answered by this person as someone defending themselves and not from an objective point of view. Copy the letter to the Primary Care Trust and advise you will go to the local press over the matter if you have a satidfactory reply.

There are enough people who are still unsure of childhood immunisations without some silly 'too big for her boots' nurse making mistakes with a mother who obviously has reservations and needs reassurance not bullying.

And as also stated who know how many other people she has made a mistake with who are just not as on the ball as you.

Thanks for all your thoughts everyone, i think this time i may go and make an appointment to see the practice manager and have a word with him directly! i will try and do this later today or tommorow - will let you all know how i get on. (wish me luck)