DS was 9 months when I sought out advice because we had a multitude of problems and I couldn't cope anymore. I was in a very low place.
I emailed her and she emailed me back a few hours later asking for a general overview of my problems and then telling me about the services she offered. I opted to go for the basic package which was £75 for a 2hr phone call consultation.
Prior to our phone call she emailed me a questionnaire with about twenty question all about DS's current routine, including naps, bedtime, his meals and his feeds. It asked about his personality, his behaviours, what type of parents DH and I were and what we had already tried to address our problems. It was very in depth. I then emailed it back to her so she could formulate a strategy prior to our phone call.
When she called we actually spoke for 2.5 hours and she was wonderful. We spoke more about DS's problems and she went through all the different forms of sleep training and decided together which approach we thought would work best. Once we had done this she discussed it in more detail and made it very specific to my DS as opposed to formulating a generalised plan. She completely restructured his day, changed all his meal and feed times, told me when to put him down got naps, gave me very specific instructions on a bedtime routine and his nap routine and explained all the rationale behind everything she was telling me to to. She spoke a lot about sleep cycles, behaviour shaping, learned responses to sleeping cues, the importance of a set routine etc, she was so knowledgable and thorough.
Anyway, I stuck to her plan and followed it to the letter and within 2-3 days we had a completely different baby.
The change in him was phenomenal and after months and months of going through hell with his sleep I couldn't believe the changes that were taking place.
It's been about eight weeks now since we enlisted her help and I am still amazed at how things changed so dramatically. DS sleeps from 7pm-6am every night and has two set naps a day (each usually 1hr 15m long) and he is so much happier. As am I!!