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Dvd player stopped working in Pc, help!

10 replies

lou33 · 10/07/2003 14:39

Somehow, the dvd player has stopped working in our Hewlett Packard pc. Dh went to find the patch for it from the HP site to re-download it, but it said we already had it so couldn't have it again. We can't work out what's wrong, any buffs out there to give me a clue please? Thanks. It keeps saying we are region 0,so won't play anything, but UK is region 2 for Dvd's isn't it?

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Enid · 10/07/2003 14:42

Do you mean you tried to download the latest driver? Thats what you should try and do if you havent already. Otherwise reinstall the dvd driver from disc - have you tried that?

lou33 · 10/07/2003 14:57

We have the latest driver Enid, and to reinstall from disc is a problem as it is on an OEM restore disc, bundled with all the Hp software, so to do that would mean restoring everything back to the state it was in when we bought it.

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3GirlsMum · 10/07/2003 14:58

Do you have windows XP lou?

lou33 · 10/07/2003 15:03

No sorry forgot to say it's win98.

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pie · 10/07/2003 15:22

[pie's husband here]

At risk of being told off by some "programmer's wife" for not knowing what I'm talking about, here is my advice and hope it helps...

First and foremost, you have to find out what kind of DVD player it is then go to that company's own site for drivers. HP may have 'recovery' drivers, but they won't keep up on updates or what-not. If you are lucky, your hardware profile will have the name and model number of your DVD player. (To find this, go into your control panel, double click the system icon, under the 'Hardware' tab, the device manager button, then in the new window, click on the '+' sign next to "DVD/CD-ROM Drives". What it says there is your drive name and model number. In my case, it is Lite-on LTD-163D. I'd just go to www.liteon.com and look in support or drivers for the model.)

That said, you may not have to reinstall your drivers... With luck, your DVD player hasn't locked itself. All DVD players (some exception, but not many, especially any shipped in a pre-configured machine like HP), have a pre-set amount of times you can reset your region. Follow the above instructions to get into your DVD properties (going into control panel). Once you click on the '+' next to DVD/CD-ROM Drives, right click, left click on properties, click on the "DVD REGION" tab, scroll down until you get to UK and click ok. This will force your DVD back to Region 2. If you get to this page and where it says "Changes remaining:" and it says 0, you are out of luck. There is NOTHING you can do to change it back to Region 2, it is now stuck at whatever region it is set at forever. However, there is a work around... Get yourself a copy of PowerDVD (cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=3616751771&category=182). This is a software package that will play your DVDs regardless of region code.

Like I said, I hope this works, and I hope I made sense...

3GirlsMum · 10/07/2003 15:35

Lou how about deleting then reinstalling as opposed to getting a patch?

lou33 · 10/07/2003 16:40

Thank you Mr Pie, will try that, and thanks 3girlsmum too!

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lou33 · 12/07/2003 14:50

It's still not working . Dh called HP "customer support" which I think should be done under trade descriptions, they just told us to go buy a new one. Any other advice?

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spacemonkey · 12/07/2003 18:30

have u tried doing a system restore missus?

lou33 · 12/07/2003 18:40

Done everything mw,in fact I told dh that if he didn't stop looking for the problem and get on with other pressing issues I would smash the whole pc! I think we will have to end up getting a new dvd player, grrrr.

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