In a nutshell, my in-laws have signed a credit agreement for a kitchen. We have just found out (7 days later) that then loan is for circa £5,000 with an apr of 19.8% over 10 years. So they will be paying twice what they borrowed.
They are 80 and 75 years old respectively.
Basically, BIL got a kitchen with these people, recommended it to PILs but instead of shopping around they signed there and then because "he seemed like a really nice man". (Give me strength)!
Obviously we are now trying to help them sort this out. FIL is in poor health and has literally been in tears over this tonight. MIL makes matters worse by never listening to sense. I have said that I will call the company tomorrow and cancel the agreement and the kitchen (although the agreement they signed for the kitchen said 7 days to cancel and today is day 7) but I'm hoping to deal with this is a civilised manner and get a result. I know a wee bit about consumer credit law from the net and they haven't received a cancellation notice from the company yet so are okay there.
Any advise for my call the boss of this company tomorrow?