We seem to be developing a theme regarding purchases and sales...

[Earlybird]

In the past week or so we have had posts from/about people who want (expect) to return their purchases/have their money back/exchange for something else because:

they bought a dog they now don't want
bought a computer, used it at home and don't like the webcam quality
bought a jacket and tried to return it outside of stated refund policy timeframe
sold some gold for less than they should have, and now regret it

Many of the incidents above seemed to be based on the consumer not getting what they wanted - but is usually based on the fact they either purchased impulsively or without adequate research.

Should a vendor always put customer service as their top priority and refund money no matter how questionable the 'excuse' from the purchaser?

Should customers realise they can't reasonably expect the vendor to 'make good' for their mistakes, unless the item is 'not fit for purpose'?

Personally, makes me glad I'm not a vendor/seller.

Definitely not I think you enter into a contract when you purchase something and the specific terms for return are laid out for you.

If you then don't like the product its a bit of tough luck isn't it

juneybean - i agree with you on the 'tough luck' philosophy. But based on the number of posts we see here, there are lots and lots of people who think an exception to policy should be made for them.

On the one hand, can't blame them for giving it a go, but on the other hand.......people can be so unreasonable!

notice i didn't post this in aibu??

I know lol I think it could well be on page 4 already if it had been!

well thanks earlybird.........my reason for not keeping my dog is because he hurt my child. And I didnt want or expect a refund, i was asking if i was legally entitled to one, which is entirely different.

And for the record, he was purchased neither on impulse, or without adequate research.

So please dont include me in your list of examples.