Sorry, this is a long rant, but I need sympathy and understanding! Went to Tesco on Friday, bought a toothbrush for dd which is battery operated, big signs on it saying reduced from £4 odd to £2. Got home and checked through receipt only to find I had been charged £7.99. So after picking dd (age 7) up from school went back to Tesco to get balance refunded. Went to Customer Service and the woman was serving a queue of people on the next counter which is the photo counter. She looked at me like I was in the wrong place and said "Yes?" So slightly flustered I said I needed assistance, so she came over and I briefly explained the situation. She said oh, those sort of toothbrushes are about £8, and I said no, they had reduced signs all over them, so she came from behind the counter and went to look. Because she still had a queue at the photo counter I followed her to point out where the toothbrushes were to save her some time, and sure enough, she had walked straight past them to the end of the aisle, so I called out loudly excuse me, excuse me! They're here! and pointed to them. She stalked back to me with a glare on her face and said something like 'there's no need to be so rude, I'm not deaf and I don't take kindly to being yelled at blah blah blah' or words to that effect. I was gobsmacked, she looked so angry - I could feel myself start shaking (bear in mind I am 35 weeks, AND I had dd with me who is a very sensitive little soul) I said I wasn't being rude, I was merely trying to help her and point out the toothbrush as she had gone past it, and she carried on saying yeah well you shouldn't be this and that and the other, and then I lost it, and started crying, so then she calmed down slightly and started muttering excuses and took a toothbrush off the shelf and walked back to the counter, she then started putting it through the till and faffing about, and then said "I can see you're annoyed" I was still crying and shaking, and I said I wasn't annoyed, I was upset, and I just wanted the balance back, I didn't want a second toothbrush, but she didn't even listen to me, and other customers were staring and I felt absolutely humiliated and distraught and dd was staring up at me looking worried, and then this stupid bitch calls to another member of staff and mutters "I think I've upset this lady," and the next thing they were handing me a bunch of flowers off the flower stand nearby, and i was saying look, I just want my refund, and bitchface said I'm sorry, I didn't mean to snap, I've had a stressful day, so because I am nice I said oh, never mind, don't worry etc etc, and then just legged it with my second toothbrush that I didn't want and my crappy flowers and dd who was trying to be brave. Once I got in the car I just sobbed my heart out, and I couldn't stop til way after I got home, then when dh got home I burst into tears again whilst telling him. I have today written to the chief executive of tesco telling him I am not impressed because the more I think about it the more incensed I become. The worst thing was that dd was with me and I HATE her seeing me upset. And I wouldn't f*cking mind but I wasn't even rude to the stupid cow, I was just trying to help. So I need some nice mumsnet sympathy because I am feeling very sorry for myself!