I was in a local pound shop and a mum was with her friend and a little girl aged about 2 and a half.The adults were talking and the little girl got a colouring- in book from shelf ,lay on floor as toddler s do ,and was happily absorbed.Then mother told her to "Fing come here " and the little girl started to cry.The mother then picked her up roughly,shoved her hard in buggy and told her thay they had no Fing time to let her look at anything and then proceeded to look at things herself.The booklets were left on floor which i picked up so no one wd slip on them and as i was doing so the mother was jabbing at the littl e girl with her index finger-the girl then stopped crying and went quiet even though it must have hurt.Im not saying that i never loose it with my ds and dd! but i was rooted to the spot at this situation - i thought about saying something - as i have done in past to racisit comments- an d suffered the conseuences! -but i knew saying something in the time i had avaliable wouldnt change anything.I have seen the mother out since but have no idea were she lives- I am woried about the little girl.In a similar circumstance does anyone have suggestion on how to handle or help this situation as i felt it was a child protection issue - i hate bystander apathy and feel we are all responsible, but it wasnt apathy that stopped any action- initialy it was shock followed by simply not knowing what to do and now i feel guilty as if i colluded with it by not intervening...