I've received a letter that's been opened and contents removed. What do I do?

[puffling]

Does anyone know who I make a complaint to?

royal mail i imagine.

What's Royal Mail?

they kind of run the UK postal service...

Are you in the UK?

Indeed you are. Have you really never heard of Royal Mail?

to your local sorting office? do you live in a secret bunker?

Are you serious puffling?

Royal Mail do most of the post. Some post might be handled by a different company. What did the stamp on the envelope have printed on it?

lol @ secret bunker

in OP's defence, she dcould be new to the country?????

you need to contact royal mail unless letter was sent by another company

Royal Mail is the postal service used by most of UK. If you pop a letter into a postbox, its dealt with by Royal Mail

My letter was opened and passports removed from a recorded delivery last week. You need to get a compensation form from Royal Mail and a crime number depending on what you lost.

Only someone who has lived in the UK would understand The League of Gentlemen as fav TV viewing. I did look at profile to check before posting.

It depends a little on what kind of place you live in ie if you are in a block of flats and the mail is all put through the front door, the post office could claim that one of the other occupants stole the mail.
Are the missing contents valuable? Ie was it a cheque, or an item you sent off for?
If it was something like a bank statement or a bill then you need to be aware of the possibility of identity theft.
Definitely your first port of call should be the local sorting office, and, depending on what has been stolen, possibly the police as well.

Some banks and large bulk mail suppliers also use TNT Post.
What was on the envelope? A stamp a printed post service, like TNT?

Anyway... if you tell them, and they have had other complaints about your postman, they send out the Post Spies. I can only think that the particular pair they sent out to us a few years ago had really been angling for MI5 and missed the cut.

They came to our flat to show us several fake birthday cards which looked like they might have money in, and which they were going to post. Next day, my flatmate and I sat looking out of the window, as the Post Spies stood in the bus shelter, reading newspapers ostentatiously, and not-very-furtively looking for the postman. It was hilarious - like very very low budget episode of Spooks.

Turns out it was our postie - they caught him later in the round with the fake cards opened in his bag. The git.

Really, Habibu? How does a card look like it has money in, do you mean a birthday card or something?

The policewoman I spoke to said passports wre easy to feel and they sell for a bit, but the post man said they were also easy to fall out if the gum isn't great.

Birthday cards, yes - colourful envelopes and the like - think they may have put paper inside - or perhaps even money? Can't remember, it was years ago. We did spend a long time speculating how one got a job as a Post Spy. We thought maybe recruiters hung out outside MI5 recruitment days, and pounced on people who came out looking sad.

lol at habibu's story. I didn't know they did things like that.

Lol. We were told by one person that it would be referred to internal royal mail police and then someone else said that didn't exist, then someone else said it's only investigated if more than one thing goes missing. I don't suppose much will come of it.

post spy? they had dp deliver something dodgy so the police could catch someone. wonder why they didn't use their spies then. probably too front line for them

"then someone else said that didn't exist" Bloody hell. I've just blurted out a state secret.