comments welcome
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My son was working at the racecourse this evening and went into your hotel for a drink on his way home. He is 19 and was asked for ID when he went to the bar, and he showed his driving licence, which they accepted, and he was served a drink.
Less than 5 minutes later, once he was seated, another member of staff came out and asked to see ID. He showed them the same ID, the driving licence, and was told that it is company policy not to accept that as ID and was asked to leave. He tells me that he was pushed out of the hotel.
How can your bar staff accept ID that is against your policy, and so accept his money, only for him to be ejected by another member of staff without the opportunity to drink the pint of beer he just paid for?
It is unfair to him, and having spoken to the duty manager at the hotel he said that no refund is possible as he was following your policy. He also refused to admit that the bar staff or himself were at fault. Surely one of them must have been. He also confirmed that the ONLY reason my son was ejected was because the only ID he had was a driving licence, there were no other issues.
If this went on in most shops or bars what would the outcome be? We will take your money and then eject you before you have had a chance to drink the beer you have paid for or carry away your shopping bags?
I personally have used your hotels many times for work and have a priority card. I will not do this any more. Many of my colleagues (in a company of over 10,000 in the UK) travel, and I will be encouraging them not to stay with you either. We are usually given a choice of 3 or 4 hotels in the same area, and Holiday Inn will no longer be one that I stay in.
Yours,
Norma