Some social worker advice needed please.
So background story is ive lived at my property for 10 years now used to have good relationship with neighbour next door who is a single mam to a 16 year old girl and 21 year old son but now she won't talk or acknowledge me of anyone in the street. She has serious mental health issues which she is in denial about but I have noticed a rapid decline especially this past year. There's alot of kids in this street and since day dot they have always seemed to congregate at my home they are all friends with my children and say this is there safe space I always support them all when I can. The 16 year ild from next door will often come round telling me everything that's happened at home how bad things are. She states never any food at home and half time no electricity or hot water, she has had to use washing up liquid to wash herself in , her mum sprays need bleach in thr air like airfreshner to apprently get rid of the demons and bad energy. She came to me yesterday after a blazing row with her mum which I heard. It was all over the fact mum hadn't fed the girl in a few days and that girl was close to passing out through hunger. Mum won't attend jobcentre appointments so her money is always sanctioned and when she does get money it's gone in days on vapes and coffee ( she has a major vape addiction ) and then no money left for 3 weeks at a time. Girl will ask mum to go to food banks mum refuses says have a biscuit if you are hungry. I know this is true as I have heard it all the arguments are always very loud and explosive. Anyway I calmed girl down and made her some food then called her aunty. Her aunty has made numerous reports to social services and tried to get crisis team involvement problem is mum will come across quite calm when ever she is asked about her mental health by professionals and they always state she doesn't need support. Aunty called school for advice, school said nothing they could do and to phone police and social workers. I called social worker too and they stated as girl was at mine police would be sent round to check on her. Police arrived had a chat with daughter she told them everything about situation and the blow up that had happened including how mum got physical. Police then went next door to see mum and son interviewed them both. Son collaborated the girls story. Mum denied everything said it was a minor tiff and girl was exaggerating. Police told girl she was to stay at her auntys for the night then said nurses were coming out to assess mum as clearly mental health issue going on. Nurses came were in for less than 10 minutes. Mum had told them she didn't need any help and they left. Social worker called to speak to girl and said they would liaise with police then contact girl today with an update on what happens next. No phone call so I called them and thry said they would make a further note. Family went to see mum today while girl came to mine. Didn't go down well , big blow out again as mum stating nothing wrong with her and she doesn't need any help.
So what do we do now? I have never dealt with social workers before so don't know process. At what point does it go from making notes on their system to them actually taking some form of action. Girl has gone to stay at auntts again but what now. She will eventually go home and the whole process begins again. I will always hell her where I can but this can't go on for ever. She will end up seriously unwell due to lack of food soon she has already lost a significant amount of weight. Am I actually making things worse by providing her with a safe space and heating is that why social aren't helping? I am so worried every day that something will tup mum over the edge and something happens to all 3 of them. Girl has alreasy shown me some disturbing diary entries from her mum one stating if her and kids die it will be through murder. Please can someone advise on what to do now no one is helping or listening. Thsnkyou in advance