Doctors And Pharmacy Palaver!

[PrettyYellow30]

Is anyone else getting fed up with the communication between the doctors sending over prescriptions to the pharmacy, and the pharmacy never having it or receiving it! I find myself constantly going back and forth between the both due to no prescriptions being ready or even there, when I've put a repeat prescription in! Items constantly missing when i go to collect! Tired of queuing going back and forth because the doctors are not doing their jobs properly! Happens far too much round my way, it's becoming a nightmare now. Then you have to wait another 24 hours for another prescription to be sent over and ready! Draining.

It used to be a problem with our village pharmacy (owned by one of the GPs) however I changed where I wanted my prescriptions to go and now get them sent to the Lloyds pharmacy and pick up when I do my weekly shop in town. They are fantastic, and if there is ever a problem they do the running around to sort it out and text me when it's ready.
I also didn't like the village pharmacy because the staff who work there although generally lovely can be a bit gossipy, they know the rules yet 🙄

No problem here, but I do all my repeats online. Request the repeat on either the surgery website or the online pharmacy website, and the packet drops through the door a couple of days later. You're making it harder for yourself trying to do it all face-to-face.

This is something I encounter frequently, with all sorts of medications: one-offs for urgent conditions failing to be 'pinged' across, and regular meds being randomly refused. Oh, and also with tests that have been ordered but not ordered.

I have access to my medical records (including meds orders) online, and can see that all the mistakes with 'missing prescriptions' so far have originated with the GPs and consultants, unfortunately, not the pharmacies. Often it's as simple as the GP or clinic staff not pressing the right button(s) on their system after they've completed their note of the consultation.

I can imagine a few 'pings' of prescriptions being sent to the pharmacy by GPs get interrupted mid-ping, and hence left incomplete.

Another example: a GP might note 'patient informed' but not press the key to activate the text message and/or doesn't initiate some other action. (Had this recently - if I wasn't reading my own notes I'd never have known that I had supposedly been informed that I'd had a borderline test result, and the test needed repeating. The repeat test hadn't been ordered either.)

The local pharmacy does have its own stuff-ups, though, with what it hands over the counter. But at least we can check them at the counter.

The prescription may be sent to the pharmacy but the pharmacy misplace it. It's usually a blame game.