Child Maintenance Cases.

[chloe1243]

So myself and childrens dad are no longer together, haven't been for just over 6 years now.

There was a rocky background with domestic abuse, so I left him sneakily with the help of IDVA. 2 months before he left, I put a claim in for child maintenance, as I had an suspicion that he probably wasn't going to pay towards our children. December of 2018 he was removed by police and child maintenance was active.

He took me to court back in 2021, come 2023 they had ruled that he is not to have contact with the children due to his violent history. Since October of 2018 I have had an active case with child maintenance, now I understand peoples circumstances change but it's like he would get a job, then as child maintenance was working out how much he'd have to pay he's then change back to benefits, leaving him not paying maintenance. He has since racked up arrears of £817.98 and child maintenance don't seem ti be in any type of rush to gain them funds from him.

I don't need his money, thankfully. As I personally work myself and I'm quite financially stable, but I hate knowing that he thinks he's got away with paying for his children and that child maintenance doesn't seem to want to help.

There website claims they follow certain steps, when logging into my online account it says "you're account is under investigation" but it has said that for months now. I'm just at a loss of where to do with this.

Any advice appreciated.

CMS are shit for things like this. You need to call and be persistent.

The first person you speak to you need to ask to be put through to a case manager as the first one will just be a call handler.

Then you repeat every week until they actually do something. I’ve had to do the exact same thing, and it did eventually work. But took forever and I had to really try not to lose my rag at them being so consistently useless.

I've been doing this for the past two years.
The case manager is the only one who deals with me, yet still nothing unfortunately.