So firstly, I'd like to say that: yes, I know, noone is entitled to 'free money'....
Situation :
Daughter meets requirements for DLA.
Received her first 'annual statement' on Tuesday afternoon. Payment made Tuesday morning.
Payment didn't match what was on the letter, so I decided to ring up and ask for clarification of the letters new payment amounts (aware tax years, inflation, bank holidays, and other stuff can, and do, affect this) but wanted to clarify.
(other DWP encounters show sometimes a call is needed to make sure payments are right. Paid me over £900 quid in December when I was only entitled to a mere £4.27. So obviously I wanted to get the money to its rightful owner.)
Spend 4.5 hours on the call. Lovely music. Charged phone aswell! Nice.
Appreciate it was probably a busy day, if everyone had the same idea as me!
Call answered to a lady that sounded so fed up and tired :(
I start off nice, asking how her day had been etc. But that gets shut down.
'ref number and postcode, now' said the voice.
Call proceeded.
Get so far in to the situation and she let's out a big sigh.
Definitely not a good day to have called :(
She calls me stupid, saying how even though the payment increase happened on the Monday, the Tuesday payment was fine, and not wrong.
I then proceed to say sorry for the waste of time, thank her for the information, and wish her a good rest of the day.
I put the phone on the kitchen side , fully expecting the lady on the other end of the phone to end the call.....
NOPE.
she sits there discussing with her colleague saying how I'm 'yet another scrounging caller wanting more free money because I can't be bothered to raise my kids right'.
Meanwhile, i'm stood there, now recording her rant🤷🏻♀️
Few minutes pass and you can sort of hear her trailing off and then a 'ohno', and the call is abruptly disconnected.
Its now Friday.
Not sure how I feel about it all still.
No family to discuss this with.
Do I just go nurse my ego with a share bag of minstrels.?