Just wanted to rant about the state of trying to contact British Gas by phone about my mother's gas account.
She received a very high estimated bill at the end of June £283 for her quarterly gas (last year it was £84 for the exact same period) I didn't have time to look into it (due to a high workload ) so I paid it and only this weekend read her gas meter and the June estimate was miles too high. I took a photo and then attempted today to contact them.
Started with the virtual assistant option, gave up after a couple of minutes, it obviously follows a script..... couldn't follow my questions.
Got through on the phone and eventually spoke to two people over 70 mins. Got her new meter reading registered but didn't get an answer as to why her estimated reading was so high. In the end I had to terminate the call as I had an appointment to get to.
It's over 4 years since I left B Gas when I moved house and for a major company with almost a billion pounds profit last year their customer service is appalling.
I've left a message on twitter with a photo of her new reading.
Anyone else have a similar experience?