Sadly, I probably have a few but to kick off, WHY do the ticket desk at MAJOR railway stations only have 2 people serving on a busy Friday night? Especially when you can SEE other staff milling around but not opening the blinds on their stations.
Tesco don't do it, they'd lose customers if they did. I had to wait 20 minutes to hand over £154 for my travelcard on Friday. So it's not as if I'm paying for some cheap, incredibly efficient, marvellous service, I just want to buy a ticket to travel on the fking train, that's all. And I won't have time on Monday morning. And they MUST know they're going to be busy on Friday nights. And when I said "I'd like to complain please" I was given a leaflet to fill in. And even if I can be arsed I'll probably get a letter saying
Dear WWW
We're sorry your customer experience failed our usual high standards. We are busy on Friday nights and would suggest you buy your tickets at another time. you can buy a ticket up to a year before travel.
yours most insincerely
customer service fuckwit
AAGGGGGGGGGHHH. And that's when the trains are running, Silverlink are striking EVERY Friday. (which I recognise is their right, blah blah but still grrr)