Sky + - Did everyone receive a letter?

[babyblue2]

I'm a bit behind the times and i've just realised sky+ have withdrawn their £10 subscription charge. Before we got sky+ we had a cheaper package and instead of paying the fee for no additional channels we decided to pay a slightly higher subscription and get the movie channels. I've just spoken to Sky who tell me that a letter was sent out to all their Sky+ customers and adverts were placed on the television to make us all aware. I personally did not receive a letter (don't get the magazine) and didn't see any adverts. They also tell me they got no returned mail. Did anyone else NOT get the letter they tell me was sent to all their sky+ customers? I need to know it wasn't just me so that I can tell them so as I want a refund of the difference (£60)

Sorry but I did get the letter

eh, confused? £10 for what? I have a baby brain atm..

Sky used to charge £10 subscription fee for sky + if you did not have two premium channels, i.e. movies or sports so the choice was to pay £10 or pay for movies etc.

does anyone actually get a bill/statement from sky? I don't

oh yea, I paid for the movies.

So sparkly did you receive the letter saying that sky were withdrawing the £10 subscription, therefore you don't need to pay for movies anymore (unless you want to)

not sure tbh, I don't always open them, as they are adressed to DH.

Just checked with dh, and we have no recollection of receiving a letter. We also went for the movies option, so have been paying (and never have time to watch any movies!). We aren't always great at reading our post though, so we couldn't be 100% certain of not receiving it.

Silly to put adverts on tv though. One of the major advantages of Sky+ is that you don't need to see any adverts!

i don't understand the OP.

you were supposed to pay £10 per month for sky+ ? instead chse to pay for movies but expected tobe told of a cancellation of subs even though you don't pay for subs you pay for movies?

I'm quite annoyed with sky as I'm thinking that they may have sent letters out, but only to the people who paid the £10 sub not the ones who took the movies/sport option. I'm going to write and complain because if we hadn't noticed a miniscule advert on a website we wouldn't have known and we rarely watch the moves cos they're so crap.

babyblue, you chose movies over subs, your choice not theirs so not their fault really

you have understood correctly mumofmonsters. I think as a sky+ subscriber we should've been told about the withdrawal of the fee because we are sky+ subscribers who were given the option of upgrading their subscription to incorporate movies/sports or choosing the £10 fee for no additional channels. Sky said a letter was sent to all sky+ subscribers but none of my friends have had one.

Yes I chose movies, but if they had informed me as a sky+ subscriber that they were getting rid of the fee I would've cancelled them straight away.

DH says 'if the underlying policy of a company changes, as a customer you should be told about it'.

Babyblue - dh has just checked and says that we could pay just £21 a month instead of the current £38 if we get rid of movies .

mom - loads of people figure they may as well pay a few extra quid and get movies rather than pay £10 a month for nothing visibly extra. I don't think it's unreasonable to expect Sky to inform all Sky+ customers of a change in pricing to a service that they use, so that they can at all times pick the best package for themselves.

The way it worked, mumofmonsters, was that Sky+ cost £10 a month unless you subscribed to a premium channel, eg movies - if you did Sky+ was free. So some people subscribed to the movies & so got the Sky+ free - but now Sky+ is free anyway, they could drop the movies & still not have to pay anything extra. But babyblue didn't find out about this & has been paying the extra sub for some time.

We got the letter
We had chosen movies for the reasons that you say, and then we recd a letter saying that £10 sub withdrawn for Sky +, so we cancelled the movies.
Did it a few months or so ago, can't remember when exactly.

Get sports here, definately didn't get a letter about the sky+ We could've cancelled the sports bit for a couple of months over the summer if we'd known.

thats exactly the point I was making. We've been paying an extra £20 per month. I'm really annoyed so i'm writing to them. If anyone else wants to do the same, the address is:

Sky Subscribers Services Ltd
Customer Care Department
PO Box 99
Livingston
West Lothian
EH54 7PR

Can anyone tell me how I get Sky+ - can I just buy a sky+ box or does it have to be a proper installation from sky?

I have a normal sky subscription

You can just buy a sky+ box and have someone install it for you but at the mo sky are doing it for £49 plus £30 installation feel. I don't know if you would get it cheaper anywhere else. You would just keep your normal subscription fee.

I don't think you would get £30 installation elsewhere TBH, it is more than a 30min job (and I am assuming in excess of £60 per hour for this type of tradesman )

BTW we don't recall getting a letter - but don't always read the one that comes with the mag - and it doesn't bother us anyway as we watch movies (and DP watches sport).

We never got a letter either and we are Sky+ subscribers.

Doesn't surprise me. We've had nothing but trouble since we changed from Virgin to Sky.

As soon as our first year is up I'm changing back to Virgin.

as a normal sky customer can i upgrade to a sky+ box and not pay any thing more a month just the cost of the box

Just the cost of the box and the installation yes.