Kiddicare.com - can someone restore my faith?

[1legmummy]

I have bought a glider chair from Kiddicare but it arrived damaged.

4 emails and 3 livechat sessions (none answered) and I still have no response and no chair!

Their telephone number is £1.50 per minute!

I only hear bad things about kiddicare. I bought a pram from them it arrived broken. My friend has also bought a glider chair that arrived broken and took 2 replacements which were also broken and then a refund. She also bough a bouncer which was broken, and a ton of other big stuff which also arrived broken and needed replacing about 3 times. Their customer service is useless. The only reason she goes back is because she lives near their store. She was quite cheeky when phoning, if she got put on hold she would phone again on her mobile and ask them why they weren't dealing with her on the other line.

only had good service and great product from kiddicare - never heard anything bad before this - but then have only bought car seats

thats a shame i used them quite a bit 2 years ago and they were great.

oh dear, I've always been happy with their service but haven't used them for about 18 months, sounds like it's gone downhill

The wheel snapped off my buggy (micralite) 6 months after i bought from Kidicare. I had to e-mail them photos and chase it up a few times but they snt me a replacement relatively quickly, they had to order it from the manufacturer so took a wee bit longer.

I've never had any probs with them - and had to return a pushchair that broke, and they were very quick/organised about that and replaced it with a new one straightaway, but that was a couple of years ago now. Will be sad if they've gone downhill, as I tend to recommend them to friends.....

Thanks thats all a help, although there are bad experiences it does seem that they should sort it in the end

Thank you

Emma

I think its a case of not letting them fob you off and being persistent. Plus some of their staff are better than others.

Love kiddicare, but I only ever go to the shop as I'm local.

They are about to move premises, don't know if that has anything to do with it.