anyone had to make a claim from Royal mail??

[sparklygothkat]

A mnetter kindly sent me a spare carseat, but the postman threw it over my 6ft fence onto a path, as I was away. Because it hit the path and could be damaged have decided to make a claim and spoken to customer services who told me what to do, but how long does it take to process??

????

Yep, I have many times, takes about a month. Normally they can't be arsed to investigate and just pay up. Depends on how much it was worth. Insurance on first class is normally only £30 or so.

I had to claim for a damaged (actually, a totally kicked-around-the-post-room-floor parcel - it was so bad that the postman had to deliver it to me, in pieces, in a plastic bag!)parcel years ago, and it took about 4 weeks I think (was very inconvenient as was claiming for replacement uni books and therefore had nothing to revise from).

They weren't massively helpful, though, and I didn't get full replacement value as I couldn't prove ownership of stuff that was missing - although this would't be an issue in your case.

Oh and they sometimes send you a book of stamps while they are investigating which seems slightly insulting to me 'so you admit you lost/broke my thing and now you want me to entrust more stuff to you to chuck around?'

it was insuranced for £100, thanks goodness as it was a£95 seat! I just was panicking in case I had no seat for our baby when its born.

Don't forget to also claim back the postage cost as well as the value of the seat though - so claim £100 plus postage. They haven't provided the service you paid for so they should refund the cost of that service.

will do

Have had a letter saying they need the car seat and the box sent to them. Is this because its such an expensive seat or normal process??

think it's both? Perhaps it would be worth getting info off a rospa site or something about car seats shouldn't be dropped ie lobbed over a 6ft fence?

I tried to find that info to print off, but can only find info on car crashes