i think you pretty uch have to make sure that you get everythig in writing.
the thing is with housing staff - and with people who deal with general public in general - the squeeky wheel gets the oil.
if you shout louder you will get the attention.
go to the papers
contact your MP
your local councillor
write letters weekly to your HO
if you really really want this you have to work at it - do not wait for some incompetant fucker at the housing office to actually follow the rules and know what they are doing.
you would be surprised.
create your own publicity.
get everything written down
get a copy of the complaints proceedure and every time a housing officer speaks to you like shit
writes a letter to you that reads like shit
complain
make a formal complaint
get them out to fix everything
make the repairs bill huge
and when they dont coe to fix it - complain about it
complain about the workmen
complain about not being given proper and full information
ask about transfers
tell them you are being threatened you are getting thereatening phonecalls,
that somone keep s throwing stuff at your windows
that people are posting dog shit through your letter box
you are frightened
often alone
go to your doctor push for another letter cry and say your having a break down - you cant stand the threats anymore and you are practically a prisoner in your own home
go go go
you have access to a computer obviously - so use it.