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Pub food in the UK is RUBBISH. And so is the service. So why tf do we tolerate it? Or are your local pubs better?

28 replies

WideWebWitch · 21/04/2007 14:45

Dh and I were starving at midday today so decided to find a pub for lunch.

We found a local, sweet looking thatched pub with a lovely garden and ordered

"lamb with a local honey glaze, rosemary roast potatoes and veg
beef with yorkshire pudding, roast potatoes and vegetables
and, for dd, thai style fish cakes, garlic bread, vegetables and new potatoes

The pub was empty when we ordered but when I asked where the food was, 45 minutes later I was told by a spotty teenager that 'we're busy you know' whereupon I pointed out that a) they were empty when I ordered and b) if they'd have said 'is 45 minutes ok?' I'd have said NO. So it came 2 minutes later. Hmm. A supposedly rare roast beef was grey. The roast potates were as black as the earth in my garden, the broccoli was yellow, the cauli was solid, the lamb was not even worthy of cutting open, the garlic bread was burnt, I wouldn't have fed any of it to a dog, let alone people.

On complaining I was told they couldn't refund my card (wtf?) so I got back (in surly fashion, no apology!) £27 of a £48 bill because I said we ought to pay for dd's fishcakes, which we took with us (vile but she was eating them, £5) and our drinks, (2 glasses of white wine and 2 pints of Guiness) despite the fact that we left 1 large glass of wine and 1 pint of Guiness because we were famished and needed to GO SOMEWHERE ELSE to eat IMMEDIATELY. So, for £48 we would have had:
2 shite mains (£9.95 and £10.95 respectively)
2 glasses of wine
2 pints of Guiness
a starter portion of fishcakes and veg, potatoes and garlic bread for dd

On going into our local Indian restaurant ten minutes after leaving rubbish pub we got 2 fantastic main courses (king prawn karai and lamb tawa gost), a keema pilau rice, 2 chapatis, 2 samosas, popadums, a bottle of Chablis, hot flannels, complimentary Baileys/Brandy because we're regulars, mini chocolates for dd, fantastic service and a thank you as we left.

So it's reminded me why we don't usually do pub lunches.

Why do pubs think they can get away with this shite?
Do you do pub lunches?
Are they better?
When will they be out of existence because people stop paying for it?
Or will people laways think shite food is ok because it's served in the garden of a thatched cottage?

OP posts:
Pixel · 21/04/2007 20:26

Our family ran a pub and we all took turns doing the cooking. The only things we bought in were things like chips and scampi. All our pies, chillies, curries, pasta dishes etc were all home-cooked. And we weren't expensive either which probably explains why we were all knackered and broke! We had an extensive menu and it wasn't easy getting a dozen different meals ready to go down at the same time but I don't think our customers got a bad service. If they did it didn't stop them coming back again and again. If they'd wanted instant crap they could've gone to Macdonalds!

Please don't tar all pubs with the same brush, some of us do care about good food and customer service. Unfortunately such places are being squeezed out because they can't compete with the 'buy it in bulk-shove it in the microwave' big chains. We couldn't, which is one reason why dh is now building computers for a living.

NKF · 21/04/2007 20:35

I think there were many warning signs with the OP's pub. First the thatch. Cute often equals dreadful food I thihk. And that slightly odd menu. Very English on the one hand and Thai fishcakes and garlic bread on the other. Doesn't suggest an individual cooking voice i.e a chef to me.

NKF · 21/04/2007 20:35

I think there were many warning signs with the OP's pub. First the thatch. Cute often equals dreadful food I thihk. And that slightly odd menu. Very English on the one hand and Thai fishcakes and garlic bread on the other. Doesn't suggest an individual cooking voice i.e a chef to me.

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