Should the fact I have no hot water or heating be classed as urgent to the housing association with 3 children under 6?

[totaleclipse]

A seal has broken on the boiler, water was pissing through our ceiling Tuesday night, was told to switch the gas boiler off, the came to look yesterday morning, found a seal was broken and passed on the job to the engineer, no sign of him yet and its bloody cold, and the kids refuse point blamk to have a shower.

bump

I would think so, do they have a website with thier policys on it...or your tenant handcook?

its only urgent if u have a child under 1 (we found out the hard\way)

can u fill the bath up with water from the shower? or go to some one elses house (grandparents?) for a bath?

I tried to run a bath with the shower head, but by the time its full enough, its not warm enough, and with no heating it will be very cold for them getting out.

My kids got bathed this morning wihout the heating on...before central heating people survived But the no hot water is crap....and needs fixed.
My HA has all the time guidelines online.

are u in a council/HA house? it may be different if you are

can you afford either small duplex heater for the time being, and/or to shower them at the swimming pool? would they wash in basin of water from stove or kettle, maybe bottom one day, top the next or something (so they can keep some clothes on )

fraid I don't turn on the heating much but would agree that it's awful not having it at all. and no hot water is BAD. survivable but bad.

Its a HA house, I know the heating is no big deal but I like my creature comforts

no it IS a big deal, but afraid probably not unsurvivable from their pov

what about a duplex/small electric heater? can you borrow one from someone?

when I had a council falt they supplied me with an alternative. A sort of portable water heater and offered me a electric heater too. I would complain.

They are a PITA, I have just called them and they say they have nothing on our records about the boiler despite the fact 4 of thier workmen came to look at it yesterday, one of whom made the call to the engineering department to tell them what part they need.

no apparently not ,came back from holiday once ,on a bank holiday ,to discover had no hot water ,rang HA and had to wait 3 days for anyone to come out ,even though my daughter was 6 months !

Why wont they have a shower?
Does it work?

Can you unscrew the shower head so water come out of the hose??

I killed our boiler last summer and we went 6 wks without hot water. Thankfully the weather was hot and we have a power shower. I took the shower head off to fill the bath every other night.

I know it is a PITA but just keep calling them till it gets done.... Good luck!!

Not urgent if you have a shower, unfortunately.

I think it should be btw