Eff, eff, eff. Dentist. Would you have done the same?

[earlgrey]

11.30 appointment yesterday. Snooty hygienist comes in at 11.45 and says:

I'm sorry, Guy's running a bit late, and I'm not ready for you. Would you like to wait?

ME: That's fine, as long as it's only ten minutes (had my best{and how best is that} waiting with me in the waiting room.

HER: Well, I'll let you know if it's going to be longer.

ME: Completely **off at 12.20 and walked out

Hopefully they will contact you today and apologise.

If they dont then find another dentist

That is really annying, as if you are late you get charged. Waiting for nearly an hour is not on, especially without apologies and explanations.

I had a similar experience a few months back. Unfortunately the dentist went into grisly detail about why he was held up. The previous patient was having an extraction and his teeth just wouldn't budge. When I was finally seen, an hour later than my appointment time, I was very shaky indeed.

You did say 'yes if only 10 mins' if no one came after 15 then you're fine tro walk.

BTW do dental hygenists/receptionists do a module in snootyness? One at my surgery is so objectionable but as much as I want to point it out I remember 1) I and my family are NHS and 2) It's only 4 times a year (2x for me 2x DS) so breath deep.

Send them your bill! Goodness knows they do it to us don't they?!

dh went to his hygienist appointment Saturday before last which was a rearrangement following her cancelling his original August one due to a late holiday. We got held up in bad traffic after a house viewing - a 10 minute journey took over 20 - so he was 10 minutes late for his 20 minute appointment. By which time she'd left a message with the receptionist that she would not see him as she'd taken the next patient and to rearrange. If he saw the same one he'd have to wait well into New Year for a Saturday appointment so he's booked with another one.

Our dentist waiting room has a long list of dos and don'ts for us if we want to be kept on as a patient. One of them is be 'flexible' and the other is not to be abusive to staff. Sometime the excessive need for #1 makes #2 very diffcult indeed!! Especially when you have 3 LOs with you... and you are kept waiting 45 mins...

Hate going at the best of times and so does DS#1.

charge him like htey charge us

she was prob shagging him

LOL Cod! She didn't look a bit ruffled though, more like a Stepford wife/teenager.

Anyhow, I got this letter yesterday:

"Dear Mrs earlgrey

I am very sorry to have kept you waiting for such a long time today. I was in the middle of a difficult procedure and was unable to finish the treatment in time. {p'raps you were right, cod!}

We should have kept you informed of the situation. I hope you will accept my apology."

Of course I bloody well will, I've got a tooth I can't chew on!

Blo*ody Hell!!! a written apology! gget it framed!