I'm looking for a bit of advice after what I feel was unfair treatment (possibly discrimination) to people with young children in a pub. A friend and I visited the White Hart pub in Richmond two Saturdays ago with my 20 month old boy. We carried the buggy up about 7 steps into the pub which is fine, however when we got into the pub a member of staff told us that the family area of this pub was up another 7 step! We were like...ok, but then the member of staff told us that no buggies are allowed in this area due to lack of space! (I have been in this part before, its a large room, much larger than many of the cafes I've taken the buggy into). So then I said, ok, are highchairs upstairs? To which the staff member replied, No we don't have highchairs, they take up too much room. To this response I was very shocked, how can we eat in here? We asked the staff member this, and his reply was very nonchalant, no alternative offered, basically he didn't care. Being shocked with this attitude we decided to leave, We spoke to the assistant manager before we left, who carried on the un-supportive attitude saying that it's a listed pub and there is no space, but when we asked what families should do with young children, he said that they should bring booster seats with them! I have since emailed the manager and the brewery, Youngs, to which the operations manager got back to me with a very unacceptable response, not answering any of my questions, saying they are not discriminating and that I could go to another Youngs pub which has more room. I emailed again asking her to answer my questions, to which she responded some days later with a very vague, not really answering anything I asked, nor even caring how they made me feel, nothing. I just want to know if anyone else has experience anything like this, as in all the 20 months I have been going to cafes, restaurants and pubs with my baby and his buggy, I have never had treatment like this before. If the pub was so small I would understand, but it really isn't, there is lots of room. I am so shocked they can't even accommodate highchairs and I feel other mums should now about this seeing that the White Hart is right on the river in Richmond and a popular location. I just feel that I have been discriminated against. I could have my son on my lap, but at 20 months, he doesn't sit still for a second! Plus, having a family room upstairs, I feel this is a bit dangerous too.