What a total COW.

[Mess]

I have just been to a money advice place... seeking a bit of knowledge about joint accounts/savings etc (as a result of recent domestic violence incident am trying to sort lots of stuff out)
The woman at this advice place was an utter cow to me... she is obviously used to talking down to people and shouted at me to 'be quiet and listen' at one stage!
I told her I didn't like the way she was talking to me - and she said I just didn't want to hear what she was saying.
I told her about the domestic violence and she says 'I am not a refuge or domestic violence support line you know - and I offer advice not help'?????????? ffs
She really was an utter cow obviously didn't like the fact that I wasn't a quivering wreck prepared to be bullied by her ...
Nevertheless I came out of there totally upset and shaking... called my sister who is going to complain to her boss, as am I.

well, i don;t know your story - but it sounds like you have had a hard time

you don;t need a boot faced jacked up jobsworth making you feel like crap because they are having a bad day!!!

i would go to CAB, they are impartial and very kind and can give lots of advice.

after you and your sister have written a stinking letter of complaint to this womans boss...... cow is the least i would be calling her!

wow, i feel better for that too!

she also said something like .. 'people like you just don't want to take advice'... ?? er so why was I there.. and what the hell sort of person am I?

I told her she needed counselling as she was obviously very unhappy.

She was an utter COW.
Sorry I am venting here.. before I call her boss.

Agree, utter COW!!

BTW don't say she was an utter cow to the boss Be very assertive but controlled

vent away! then you will be calm, rational and reasonable when you speak to her boss!

the utter bloody cheek of her - think an intensive course of therapy would do the world of good - clearly has major issues.....so you pluck up the courage to go and sort things out and she has a pop!!

sounds like you kept your cool though, good for you.. i would have cried and left !

you know.. she didn't introduce herself or explain what services they could offer or even say hello when I went in...
so I just started telling her about my situation and what I needed to know.
As soon as she realised that we had joint savings she started getting arsey... obviously many people in worse situation etcetc... but what right has she to judge anyone?
All she was telling me as well was quite negative stuff like 'well you don't always get to keep the house these days you know',and how old are you - well it's not as if you are 60 is it? (er?????)
And plenty of pepole are happy with this service so go elsewhere if you're not...

When I came out believe me I was very, very upset - called my sister and was absolutely shaking.

phew..
spoke to the boss who was very apologetic. I am going to get it in writing, and it will be passed on to the chair of the body that runs this service.

As I said to the boss - nobody should be spoken to the way I was.
This woman needs serious people management training - or probably a new job.
ta all.