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Original poster

'RANT ALERT' 'RANT ALERT'

25 replies

mothernature · 02/04/2004 11:45

Sorry girl's just need to get this out of my system, I was at work yesterday when the most horrible man came to the office and started spouting off at me, informing me he was going to the paper's 'Sunday Telegraph' in fact with a story about me and the company I work for, I know that Estate Agents get a good thrashing nearly all the time, but I don't think in this case I should be held personably responsible for his feeling's, he left me feeling absolutely devastated..and I mean that to sound as it does.

I didn't sleep much last night due to this man, I took what he said personally, I know I work in the public sector and should be used to people being angry sometimes, but he just took the p**s.

I am still shaking from the experience he was abusive and threating 'verbally'.. I have his telephone number and his name but nothing else..I feel like getting my revenge, but I know I should not, If I wish to keep my job, I have to go back to work this afternoon, I don't know how I can though...

Rant over for now...

OP posts:
Spod · 02/04/2004 11:47

what on earth did he say you had done to upset him???

GeorginaA · 02/04/2004 11:49

mothernature - how appalling (should be an angry on your behalf smiley)

Agree that getting revenge probably isn't a good idea, but have you told your boss what happened? You really shouldn't have to deal with that man again. I suggest that if he comes back in that you just pointedly refuse to deal with him and palm him off on someone else or ask him to return when there is someone else available.

You do not have to put up with someone who is verbally abusive, customer or not. If your boss is worth anything he/she should back you up.

kiwisbird · 02/04/2004 11:52

What an awful event!
What a prize pr**k...
I would mention it to someone... I doubt he'll get anything in the Telegraph - no one will buy it cos we're all buying the times innit?
The Telegraph is full of ex Tories too, the ones who made threats they never carried out and never kept promises ....
Hope it sorts out ok for you
xx

SoupDragon · 02/04/2004 11:55

Have you complained to your boss?

marthamoo · 02/04/2004 11:58

MN, I used to work in the public sector and had to deal with some very abusive people from time to time so I know how shaken up it makes you feel. IME though, the ones that do the most shouting are usually just gobby! If he goes ranting off like that to anyone else they won't take him seriously, and as for The Telegraph, I'm sure they have better things to print (or possibly not!)

Agree with georgina, if he comes in again, pass him off to your boss who should back you up. No matter how justified he feels his grievances are there is no excuse for being verbally abusive and threatening.

I'm fairly sure, hoever, that he's all mouth and no trousers - and I hope you don't see him again.

Original poster
mothernature · 02/04/2004 12:00

The gentalman and I use that word sparingly, called to enquire about a property giving an address in my area, I checked the computer for details as the address he had given me was not recognised by myself (new properties/instructions don't register straight away) I informed him the only properties in that area were..blah blah.. and asked him if he had the right address..He blasted back with 'I know what I am talking about I have just veiwed a property next door with another agent, your board is up outside, what kind of company are you when you don't even know about properties you have for sale, I replied we do have a number of properties in that area they are blah blah and blah..He enquired where we were situated I told him where, he also asked me which area was the 'cheap area', I informed him that our policy was not to credit an area as cheap and each house was priced individually as the town I live in is only small..a short time later he barged into the shop and started shouting abuse about me personally and the company, telling me we had a reputation for being over priced and that we were the only estate agents in britian that did not inform potential buyer of cheaper areas ie council estates etc I asked him to put his complaint to the Directors in writing.. he wanted to speak t the manager, who was out at the time..I was absolutely shaking all over I sounds trivial as I write it, but you had to be there to be honest to understand how he made me feel, when the manager came back I informed him, he went out to the property he was enquiring about just to check that a board had not been put up in error, it had not, he was mistaken with the address, the manager left a message on the phone number he left informing him that the property he was enquiring about was proably blah.. and would he please call the office in the morning as he was on his was to a Partners meeting at that time..I don't know if anything has happened but will do when I go in this afternoon..

OP posts:
MeanBean · 02/04/2004 12:01

What did he actually say and how did he say it? If your boss doesn't back you up, he's breaking employment law - you have a legal right to be protected from abusive behaviour, even if you do work with members of the public, and your employer has a legal duty to take reasonable steps to protect you.

Northerner · 02/04/2004 12:02

Thats awful mn. I know how you feel, I've been in similar positions in the past. Unfortunatley there's nothing you can do about it really. You could tell your boss, but what will he do? This man is just one of lifes many tw**s. No one deserves to be spoken to in this manner, but some idiots out there can't help themselves.

The joy of working with the general public.

My Dad's favourite qoute is "There's nowt so queer as folk!" so true!

MeanBean · 02/04/2004 12:04

Sorry, our posts crossed. Think your boss should firmly point out to the git that his staff are not there to be abused, and that you're expecting an apology from him if he comes across your path again...

Spod · 02/04/2004 12:04

what an a*hole!!! thats totally uncalled for....sounds a bit mental to me. was he all the ticket? I think your boss should call this man and explain that threatening behaviour wont be tolerted. if i were the boss i would refuse to show any properties... certainly dont go on a viewing with him on your own. how awful for you

GeorginaA · 02/04/2004 12:06

What a twunt! hugs sounds like you were very professional - you didn't deserve that abuse (not that anyone would).

beansprout · 02/04/2004 12:12

This bloke is completely up his own ar$e and hasn't even got a real complaint to make. All that happened wasn't that he didn't get something the moment he wanted it.

As for the Telegraph, or any other newspaper, this sort of thing would not even make it onto the letters page of the saddest local rag. The whole episode says a lot more about him than it does about you. Please don't let him get to you as he does not deserve your time and energy.

I know how crap this can feel though, so I really hope you are getting the support you need and deserve in your workplace. Absolutely agree with other posts about your employer having a duty of care to you. Beany hug to you.

kiwisbird · 02/04/2004 12:13

georgina FAB word... love it!!!

Original poster
mothernature · 02/04/2004 12:14

Re: his threat to go to the Telegraph, he said he had a friend (a man like that, 'friend', don't make me laugh) who wrote a column every weekend and I should watch out as my name and the company would be written about not next weekend but the weekend after, he would make sure that everyone would be informed about how I treated him and how the comapany employed such as myself giving it a bad reputation...he makes me so angry...I am still shaking can you beleive that, I want my right's what are they?...

OP posts:
CountessDracula · 02/04/2004 12:15

Have to say I agree, they would laugh him off the phone if he rang the torygraph and asked them to print that load of old shite.

Honestly, some people. Don't you worry about this moron a moment longer!

kiwisbird · 02/04/2004 12:15

God Mn I thought at the very least you must have gazumped hi or something
God he must live a very shallow self important life
Fear not he is a nobular

GeorginaA · 02/04/2004 12:19

kiwisbird I can't claim invention of it I'm afraid... Scaryduck did - but I fell in love with it and use it often in appropriate circumstances

beansprout · 02/04/2004 12:25

The Torygraph threat - he may think he has friends in high (low) places, but papers have to be very careful about what they print, what with there being libel laws and such like. Also, trivial, petty crap based on personal grievances is not the stuff that national papers are going to be interested.

I am currently looking into something at work and someone is threatening to do the same and "bring the organisation down". Yeah, yeah, yeah.

And thank you Georgina for my new favourite word!!!

Original poster
mothernature · 02/04/2004 12:26

Go to go to work now, I will let you know if anything has happened, thanks for listening to me rambling on ladies 'I love you all' xxx

Mothernature

OP posts:
Heathcliffscathy · 02/04/2004 12:47

mothernature...totally and utterly unacceptable and completely out of proportion behaviour from this utter git...he obviously has issues that have absolutely nothing to do with you and you have got caught in the crossfire...if he comes back i think your manager should tell him he can't come to your office if he is going to behave like that.

georginaa: can't believe my dh and i aren't the only people in the world to use the word twunt, it is a most excellent insult and sums up this guy perfectly!

Crunchie · 02/04/2004 13:50

Bear in mind the 'Twunt' was wrong anyway There is no way anyone would take him seriously as he came into your shop, behaved appalingly, swore blind he had the right address and you were mistaken. When in fact he was the one in the wrong and you tried to help him. I think your boss did the right thing and checked physically that the man waas wrong. Please don't worry, hopefully your boss will deal with this one, if the guy comes in.

eddm · 02/04/2004 14:23

Sometimes I meet adults that make me wonder why we call it the terrible twos. In some cases people still aren't capable of controlling themselves well into adulthood. What a p**ck. Can you imagine the conversation: 'Is that the Sunday Telegraph newsdesk? OK, now I know all the other papers are running with asylum and immigration, but I'm sure my story of swearing at an estate agent would make a great front page splash.' Bet he uses green ink to write angry letters to local rag as well.

motherinferior · 02/04/2004 14:44

Absolutely. A but that's all.

aloha · 02/04/2004 15:20

Poor you, MN. He sounds like a complete loony. It would be perfectly reasonable not to deal with him and I don't think he sounds like a 'real' buyer at all - just a passing nutter with time on his hands. What on earth does your boss think of the way he behaved. If he comes in again, I think you should leave him to your colleagues/boss, but ideally I think your company should refuse to deal with him full stop. As for getting it written up the papers - HA HA HA. In his dreams!

sis · 02/04/2004 19:27

If he comes back and says anything nasty again, I think you should report him to the police - you shouldn't have to feel scared whilst doing your job!

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