Ebay question

[yorkshirelass79]

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not 100% sure to be honest best bet might be to get a refund??

I think they are allowed to recalculate the postage.

I think they can change the price of the postage so I would personally just get a refund from them. My guess is that they didn't get as much as they wanted for the bag so are trying to earn a bit extra from the postage.

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Nope, you have made a deal and they cannot increase the price of postage after the auction closes. I would politely remind them that as a seller it is their responsibility to get the item to you for the postage stated in the auction, and that the auction is a binding contract. If they won't sell to you, then there's not much you can do, but I would leave them a negative in this case and report them to eBay as a Non Performing Seller. They are definitely in the wrong here.

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I don't think they can change the postage if they stated a price for delivery to the UK they have entered a contract with you and should honour that - check with Ebay if you are unsure I have always found them useful when I have emailed them with questions

no they can't change the postage if they stated in the description what the cost would be to the uk / overseas. as long as it was clear that it would incorporate postage to the uk, then that's effectively the agreement you entered into. it's their tough luck that they didn't do the research and get it right.

not sure that you can force them to send it though. negative feedback is what they deserve. too bad if they're new - they'll learn fast. otherwise they won't worry about doing this to the next person either.

Erm not sure but i think if you read the ebay rules people are allowed to charge more for the postage but only after they have been to the post office & it has cost them more to send, then they can charge you the extra i think

Nope, they can't charge more for any reason. If they have quoted the postage wrong then that is their look out.

You can't force them to send it, but you can do what you would do if they refused to send you the item for any other reason - report to eBay as NPS and give a negative.

Right when you go to list an item on ebay before submitting your listing just above the submit button this is what it says

Attention Sellers:

If you specify Postage Costs for this item, you may reasonably increase Postage Costs to cover increased costs for international delivery or for requested additional services. Both you and the buyer must agree to both the price of the item and the increased Shipping Costs before any contract may be consummated

HTH

Sorry nelli crossed posts lol

You certainly can and should leave negative feedback if the seller is trying to extort extra money from you at the end of the auction, and refusing to send your item unless you pay up.

The clause on the selling form is talking about negotiating postage where no international charge has been specified, or where insurance or special delivery is requested. It doesn't mean the seller can quote one price for a service and then decide to charge extra when the auction in finished.

we've miscalculated postage - alot! but have always honoured the sale and the original stated price, they shouldn't ask for more.

What about the new prices for posting bulky items - if the auction started before they changed, can you ask for more?

you should plan for that! ha, i can speak, someone has just paid us AND adjusted the postage to what THEY think is a fair amount. grrr

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Well if they realise they have mucked up they should hopefully put it right, YL, and you won't have to do anything.

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