Just had terrible driving instructor, really bad service, endangered me, didn't give good value tuition. Wasted a fortune on this guy's service.
Today I decided to do something about it and complained to his company.
They are going to phone me back soon and I am feeling very weepy and weak which is pathetic, I don't want to cry, I want to get some of my money back at least. This is my first proper complaint ever, I am usually too terrified to do anything about it, but the sharp intakes of breath when I tell people what he did have finally convinced me to do this.
I could do with a big mumsnet kick up the arse. Or a hug. I dont know which.
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Can someone hold my hand and keep me strong please, just made a complaint about someone
88 replies
ZombiesAteMyBigToe · 25/07/2013 10:47
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ZombiesAteMyBigToe ·
20/08/2013 12:17
very happy and shocked as i made some errors i thought would fail me. also fluffed every manoevre in pre test lesson due to nerves. alsi had examiner with a reputation fir being tough.
hill start in neutral, rolled back and still passed.
it was my second test with this instructor, but the last test was two weeks after my last one with twat features and she only had eight hours with me before it.
yesterday dh let me drive through london at rushhour,through the rotherhithe tunnel and then driving back at night. that was fun!
now on the beach with dcs,dh at home. drove here 40 minutes without another adult. feels good. kids ecstatic.
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ZombiesAteMyBigToe ·
20/08/2013 20:02
And it looks like my phone stole all my capitals.
Had a lovely day with the DCs at the beach, they had so much fun.
The fluffed hill start wasn't even the worst mistake but I was so incredibly nervous anyway, plus I got the examiner who everyone dreads . But the examiner could obviously tell the difference between nerves and lack of knowledge.
So now I can finally post the serious complaint/demand for refund letter to Nippers and get down to some serious driving .
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ZombiesAteMyBigToe ·
20/08/2013 21:35
Ha, twat features used to say 'bet you thought you were going to pass that time' or 'you really thought you were going to get it that time didnt you' (no shit sherlock!) and get me angry with the examiner for being 'unfair'. Then tell me to book the next test and lessons, during which we would not practice at all the things that had caused me to fail. He would also not let me drive back from the centre.
New instructor said 'well one of those faults was disputable but you did make this mistake, never mind'. Then not only did I drive back from the centre but we redid the parts of the test route I had failed on immediately so I could see what they felt like to do it right. Talking it through calmly but supportively all the way.
And she gave me a hug and told me that I was a good driver, I just got nervous and made a silly mistake.
I posted from the test centre earlier whilst she was telling one of her instructor friends about twat features (and after phoning DH of course).
However the sound of the car grinding in neutral as I put my foot down on the accelerator will not be something I will forget easily. Turns out that hill starts (and driving position/cockpit drill etc etc) as we also learnt today were a bit of a gap in my knowledge!
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ZombiesAteMyBigToe ·
03/09/2013 08:09
I emailed them about a month ago when I was still incandescent.
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