I have had to leave negative feedback on Ebay for the first time............cant help but feel a bit guilty.

[waterfalls]

It was for a spiderman cap for ds, payed over a week ago, have not recieved it and no replies to my emails, except the first one last week, they said they had sent it that day, have I been too hasty do you think?

And they hav'nt left me feedback yet, so they are bound to leave negative even though I have done nothing wrong

I think you are being hasty, things do get lost in the post. But I think you can only raise a problem with the post office after two weeks or something?

royal mail will not count it as missing yet. did you give them chance to refund you or supply you with proof of postage? could they be away for the week?

you should report it to ebay,you can agree to withdraw a negative feedback with the other person if there is a genuine reason why it hasnt arrived.if they dont respond,you can get your money back from paypal.

Yes, but my emails were polite and asking if they had deffo sent it, and they are not replying.

gigglinggoblin

No idea, they wont reply, if they had and said yes they have deffo sent it, that would of been fine, and I would have left positive.

Whilst they are at fault by not replying to you, I do think they have been a bit hasty - sorry - I've taken a week to send something before

I only say you've been hasty because they will leave negative for you now, which isn't fair, but thats your feedback score affected :(

if they are away they cant reply. saying they sent it that day sounds pretty definate to me

Neg feedback really should be a very last resort ESP. if they haven't left you feedback yet because you are inviting them to blemish your feedback record.. and feedback is the very basis if how Ebay operates.

I once left neutral feedback for a cardigan that had been sent to me with felt tip pen all over it.. which is a far worse scenario than waiting a week with no contact IMO.. and I regretted it because she did the same to me. I should have contacted her and arranged to send it back and get my money back but I wanted to vent my frustration that she had sent me such a crap product! NOT a good idea. Ebay-ing is about business transactions.. best handled with diplomacy.

Anything could have happened; his/her PC may be broken or else something could be keeping her from. Sometimes real life intrudes and keeps us of our PCs.. even from MN!

I am afraid you have been much too hasty :(

The buyer has up to 28 days to get the item to you by eBay's rules.

If they have sent it and the Post Office have lost it you need to give them a chance to find out what has happened and arrange a refund.

Giving a negative a week after the auction finished is really a huge mistake, and may well mean that you have waved goodbye to your money and item. Many sellers will refuse to deal with you further once you have left feedback - not the correct thing to do, but what has your seller now got to lose?

I am a very experienced eBay seller btw (sorry to sound snotty but last time I commented on an eBay transaction someone said "oh you have obviously never sold on eBay "

It is possible to have your feedback removed by mutual agreement. I would write to the seller, apologise for your hastiness, offer to remove your feedback once the item / refund has been received, and give them a chance to sort out the problem. Hope you get your item, or your money back.

Now I feel awful, I am just peeved because my ds was looking forward to it, he is a spiderman fanatic, and we are off on holiday in less than a week, he wanted to take his new cap with him.

a tad hasty I'd say.
I do sell/buy a lot on ebay and if I buy and don't get it within a week after payment I usually follow up with email. If no reply for a further week I send another email giving deadline by which I want response or will have to leave negative feedback... generally works quite well. Had one case where I didn't hear back at all so after 3 weeks left negativ feedback... turned out he'd been in a car crash and was in intensive care for 5 weeks! o.k. that's the most drastic 'excuse' I've ever received :)

If items are faulty I generally contact seller first and try to resolve :)

if your seller won't agree to mutual withdrawal of the negativ feedback you can always comment on it :)

HTH

Don't feel awful waterfalls, just learn from it.

Email your seller again and say sorry you were a twit and you didn't realise you were being hasty and blah de blah de blah and you will remove your feedback. You may wish to remove your feedback first, in fact, to show good faith. The only thing is then you can leave no further feedback, so if you don't get the item....

You can see now you have really robbed yourself of the chance to leave fair, honest feedback based on the whole transaction. The transaction was not over yet - not by a long way.

F&Z - if you have lots of experience, can I ask your advice too, as I've just ahd my first issue on eBay in three years?

I won something on eBay a month ago. Paid by cheque within a week, cheque was cashed and seller said item was sent by recorded signed for mail and gave me a ref number.

Three weeks later nothing has arrived. Seller & I have been e-mailing and he says he can't do anything for 15 days 'cos of the post office, and that he will wait for confirmation of refund from PO before sending me a replacement. I said I want a refund, but he says no. He is also making out that it is MY responsibility to follow up the non-delivery with the PO?

He is also now showing as 'no longer a registered user' on eBay, which means the threat of neg feedback is worthless... Any advice??

Mo2... as far as I know only the sender can do a 'list item' report. However if you have a tracking number that might be different. Did you check to see whether it's a valid tracking number and at what stage it is at?

As for him no longer being a registered user... might be that he has been dodgy and ebay foreclosed his account.

Ah, ok, I will try to help, Mo, but this is a tricky one.

Well your seller is correct in that it will take a while for the Post Office to issue a refund. IMO a professional seller would refund you first and wait for the Post Office to refund him later, but maybe he is not sure whether to believe your claim (people do try it on) or genuinely has not got the cash to refund you.

Again IMO a professional seller would pursue the claim for you, although you would also have to fill in a form to state you didn't receive the goods. Both of you need to co-operate on this, the Post Office will not act otherwise. He should be doing the paperwork IMO but if he won't then start the claim yourself and ask him to co-operate when the PO contact him.

You are shafter as far as feedback goes but here's hoping your seller will still make good. Treat him as if he is an honest person who is going to do the right thing, and hopefully he will respond well. Threatening or insulting emails don't usually get a good response, if you see what I mean, so even if you are livid with him, remain polite and business-like

Did you track the number with the PO? Was it a genuine tracking number? You can check this online at the royal mail website.

I hope this helps. IMO you may well get your money back, but just be patient and keep on good terms with the seller. Best of luck.

Sorry, meant to say you are shafted

There are a number of reasons why he is not a registered user anymore and sadly, failing to send items to buyers on a regular basis is one of them :(

If you want to tell me his eBay name then I could have a look at his profile and try to get an impression what might have happened...

email me with it though if you don't want to advertise your own eBay name for the world to see, as it might be possible to work out who you were as well, from looking at his past transactions

frannyandzooey at india dot com

Oh blimey can't seem to post anything that makes sense

I still think you may get your money back

When I said you were shafted I meant, as far as giving feedback goes, NOT on the whole transaction

sorry will shut up now before head and keyboard explodes

Oooh, if we're asking ebay etiquette questions, I have one.

I bought a TV on ebay. It was just at the reserve.

Then I realised we didn't want it, really (it probably wouldn't fit in cabinet, whoops). It was pick-up only, so we were going to pay cash.

But we were being honourable, going to get it anyway. Three times we set a time for pick up, three times the seller couldn't make it. After the third time, DH sent an SMS saying "never mind". He never answered after this.

The seller had already said he was ok to back out anyway. I think things were going on in his life, sick mother or something.

So do I give neutral feedback? That's my inclination, it won't muck up his rating. Or do I give positive?

NOOOOOOOOOOOOOOOOOO don't give neutral

no nononononononoo

Don't leave any feedback.

The transaction is void.

Neutral will not affect his overall rating in terms of numbers, but it will show up on his profile and buyers will notice it. You can leave a remark saying "transaction cancelled by mutual agreement" or whatever, but all that will show up in 6 months time is that neutral, which looks bad.

Unfortunately anything less than positive, is bad. "Neutral" does not mean, erm, neutral.

HTH :)

NQC I'd give positive as he could be a meany and say you can't back out :) iykwim

I wouldn't bother giving feedback at all. As a transaction didn't reely take place.

TBH when you sell stuff I think only about 70% of people do give feedback. I try to when I buy, but sometimes forget. I do leave feedback when I sell too (often waiting until they do though!) I really wouldn't worry about not giving feedback :)

No, don't leave anything. You have not had a transaction with him. Feedback is not compulsory anyway. If the seller now insists NQC goes through with the transaction, she can then leave her feedback based on that.

I wouldn't leave positive for a seller that mucked me about like this in the first place. I equally wouldn't leave neutral - he might retaliate, and he didn't really do anything worthy of less than positive feedback that will remain permanently on his profile.

Yes, too hasty imo. They could have sent it and it's either been lost or taking it's time getting to you.

They may also be on holiday or without their internet connection........

You will just have to wait and see how they respond now but be prepared that they probably will leave negative for you too