Ebay, item not as described.

[misdee]

i collect dolls, (sad i know) and bid on one the other night and won it. item description says its in excellant condition. i have just undressed it to clean it up, and itsmissing its belly button tand the body is torn, i have messaged the seller to let them know, but what i can really do?

if they refuse to do anything about it then unfortunately there is nothing you can do... unless it was an ebay shop?

leave them negative feedback?

then they will neg me in return

darn, was hoping they may have already left feedback.

hmmm... well it's worth setting up a dispute if they don't offer to either refund you or give you some money back straight away

i just checked to see if i had left my feedback but i havent. i dont want to send the doll back as she has her original clothes which is a bonus, but am annoyed they didnt mention the damage in the description.

Has the seller responded yet? You never know, as a seller I am always really keen to sort out a problem so maybe your seller is the same.
Wait and see?

not yet.

arrrgh. i asked for a refund on postage (paid 30pounds for the doll, 4 pounds for postage), and sent pics of the damaged belly button. but he hasnt respondedsince the pics were sent as requersted.

postage has now been refunded!

How have you paid? If by paypal, raise a dispute - you should be covered for a refund. Also, if you bought it through ebay, and paid other than paypal, you can always try raising a dispute and see what happens. Generally, ebay would probably refund you some money but they do take a percentage (as much as £15) for handling your request - unless they can come to a solution with the seller on your behalf, where you agree to return the doll upon the receipt of a refund. If I was you, I'd go for it. This seller is obviously ignoring you because he/she knows the doll was not as described or is hoping that you will simply go away. You'd be amazed how quickly they respond once you raise a dispute!