That is awful Ailsa! I maybe daft but I understood there was osme kind of law/rule which means a shop cannot refuse a pg women use of their loo. Therefore if you have to be a customer, particularly in a shop like Mothercare that is C**P. To me a customer is someone who maybe buying that day, so maybe the next, does it matter.
All I know is around town I know exactly where every loo is, and where the disabled ones are too. If you have two babies, or a toddler and a baby there is no way a normal ladies will be big enough.
My other gripe is baby changing places. Why oh why is there no loo in half of these? Sometimes with a baby, and a toddler I need a loo and a potty, and a changing mat. I go to our local Asda as this is the only one that provides all three in one room. Other wise I have to do one first, them go into the ladies (with a trolley and a baby and a toddler) to do the other two!
The best I've found is Bluewater!! Their facilites are great. The John Lewis has a husge area with about 3 changing stations, a curatined off feeding area, with rocking chairs and bottle warners etc, and a huge loo with a grown up loo next to a baby loo, and two hand basins, one big and one small in the same room! The doors are on automatic switches (no shoving the door with the pram or going backwards into other people) these switches are also to high for the average toddler. They really have thought of everything. Including a huge comfy sofa outside for partners (although the loo itself is unisex). This is one reason I will drive over an hour to shop. Also the creche (expensive at £4.50 and hour), but great to park the toddler for an hour to try on clothes. All in all a great place to shop. Even my dh who is alergic to shopping will go their with me and the girls