when you own your own house who can you complain to?

[LynnC]

Basically my grandparents live in 4 in a block (they are up top) and own their home and lady downstairs is having a conservatory built but only problem is the workmen are using grandparents path to get round the back of the building and leaving loads of muck, planks of wood etc lying around. Obviously neighbour getting the work done is not interested.

My grandparents are still fairly active and like to get out every day (89 and 84 yrs old) and granda is blind and worried sick he gonna hurt himself.

Obviously the council wont be interested in helping resolve this as its not their own property. Is there anyone else they could contact for help?

Are you sure the Council can't help? I would have thought there would be some environmental health people, or similar, who could step in. Or what about the Company who employ the workmen? I assume there isn't a gate that they could padlock?

Not sure for definate council wont help I told gran yesterday to call the housing and she said they couldnt help but I suppose I could call and ask for them. No unfortunately no gate - to get to the lady's back garden the workmen have to either go through lady's house or use side path which is the old access grandparents have to get to their house.

If their rights to use that path are in the deeds to their property a letter to the company the workmen on whether your granparents have the sole rights to the use of that path. I think ultimately in cases like this, if the neighbour having the work done really won't sort it out, you may have to end up involving a solicitor. But would it be worth it - how long is the work going to go on for?

Sorry, missed a chunk of that sentence out! Was going to say perhaps a letter to the company carrying out the work might help. And would depend on who has the rights to use that path. If you grandparents are the only people with rights then their neighbour must get their permission before letting his/her workmen use it.

Just had another thought - are they leasehold? As you said it is a block. If so, is their a management company or whatever they could speak to?

I think it would only be rightfully my grandparents path as woman downstairs has separate path to her front door, and obviously access to the back through the house whereas grandparents only have one door - the side one. Thanks never thought of complaining to the company. They are just getting upset and worked up and not sure best way to go about helping. Not sure how long a conservatory takes (presumably not long really) but its stopping them go about their normal walks or trips to shop etc which just isnt right.