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Original poster

Would you take further action...

15 replies

madmarchhare · 09/01/2006 14:24

if your DS (25 mos) got his arm stuck in a supermarket trolley, which had to be cut out whilst he screamed the place down?

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Piffle · 09/01/2006 14:26

Ouch MMH which bit did he get it stuck in was it while he was sitting in it?
If so then that poses a problem for all toddlers, so its worth complaining about.
Or do you mean suing type of thing in which case No I wouldn't.

TeddyRobinson · 09/01/2006 14:26

Hmm, yes I would write a letter of complaint to the manager and head office. If your baby was strapped in as directed etc and they still had to cut the metal away to get him out - deffo.

TeddyRobinson · 09/01/2006 14:27

How are you? I bet it was horribly traumatic.

Original poster
madmarchhare · 09/01/2006 14:35

He was strapped in properly and managed to get his arm in the gap at the bottom (just behind where their bum is), but on the seat next to him iyswim. Initially it was just to his elbow, but as he wriggled to get out and he ended up with his whole arm in there, with his head jammed up against the side.

Someone went to call the fire bragade but just before they turned up the store 'handyman' cut him out.

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Original poster
madmarchhare · 09/01/2006 14:36

Teddy - Im OK now but was quite wobbly afterwards, thank you.

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Piffle · 09/01/2006 14:37

My experience of supermarket staff is that they are likely to say
You should staple your childs hands together then and bung you off with £20 vouchers....

Original poster
madmarchhare · 09/01/2006 14:39

Pif, Oh no, I dont mean suing, like you say it does pose a danger. I really thought he had broken his arm at one point because he would keep still.

It could have been so much worse.

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Original poster
madmarchhare · 09/01/2006 14:41

X posts.

Probably, and it does make me think that they will think that is the reason for my complaining and that they wont actually do anything about it. Having said that, what can they do?

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Miaou · 09/01/2006 14:43

If he was strapped in properly then I would take "further action" by contacting the supermarket to ask how they propose modifying their trollies so that it doesn't happen again.

I would also like to know what they may offer to you as a "goodwill gesture".

I wouldn't sue.

If he wasn't strapped in properly then I would chalk it up to experience.

Miaou · 09/01/2006 14:46

ooops, hadn't refreshed for a while.

Still stand by what I said - i'd go with the letter to head office pointing out that this can happen and how can they modify their trollies so it won't happen again. Lay it on about the distress caused to your ds and appeal to their better nature to do something about it.

If I worked at a supermarket HO and gave a s**t about what happened in store, I would want to know. (However unfortunately a lot of staff just don't!)

Caligula · 09/01/2006 14:47

I would "take action" by writing to HO and letting them know about their trolley defect. They want to know about these things, they don't want to have trolleys on the loose which might result in them being sued.

Just make it clear you're not interested in an admission of legal liability or any legal action, you just want them to know that there is a problem so that they can solve it.

Original poster
madmarchhare · 09/01/2006 14:51

Whose good at letters?

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Original poster
madmarchhare · 09/01/2006 15:10

Having a panic now, is there a weight restriction on those seats? As it goes, Ds is a tiddler and under average for his age.

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hockeymum · 09/01/2006 16:38

The weight restriction on those seets is normally about 15kgs (3 1/2 to 4 years ish) so you should be fine.

You need to make sure that the staff filled in an accident book and that it has been logged. Did they tell you they would do this? If not you need to contact them today while they remember and remind them.

If your son has no injuries then it is not worth suing them. You need to write a strong letter asking them what they are doing about the situation to prevent it happening again.

Which supermarket was it, if its Tescos dont expect a reply for a month (but we all know how I feel aboutthat!) thye others will be very quick and very keen to avoid action. You need to write a very strong and succinct letter to their store manager, customer service dept and the head office.

Original poster
madmarchhare · 09/01/2006 17:31

Phew, thats OK then.

Yes, they did fill in an incident form and told me that it would be logged officially. It was asda btw.

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