M&S completely f*cked up our Xmas dinner - now we are having beans on toast on christmas day!

[BunnyHem]

ok, this is what happened :

cockup 1 I ordered xmas food from M&S, paid £20deposit and arranged pickup for last night, when I got to the store they didnt have the huge leg of lamb (dont like turkey).

cock up 2 They gave me some lamb off the shelves instead (for free) but when I got home and put it in fridge I saw use by date was today! I rang the store and food manager apoligised profusely and promised a delivery of lamb this morning.

cock up 3 I waited in till 12.30 for the aforementioned delivery but it didnt come so at 12.30 I called the store. More apologies and a promise to deliver between 6 and 7 tonight.

cock up 4 They didnt come and when I called the shop it had closed .

I am soooo pissed off, have no nice food for Xmas and cant face shops tomorrow so will be having beans on toast despite my efforts to arrange well in advance and my willingness to pay top dollar in order to avoid last minute fuss. what do you tihnk I should ask for from M&S as compensation?

I think you should be on the phone to them at 8 am tomorrow demanding an enormous luxury hamper!

I would be disgusted that M & S of all places screwed up a Christmas order to this extent, leaving you with no Christmas dinner, and make it clear that you expected so much more.

i'd cry down the phone too!

I thought I might photo my family looking dead miserable with crackers, hats and beans on toast, then send to local paper.

Def want a luxury hamper, was thinking along the lines of gift voucehrs too

oi, dont the rest of you care???????

hrrrrrmp

Yes I think you could squeeze some gift vounchers out of them.

they could stump up the cash and have jamie Oliver around yours to cook your dinner.The photo sems like a good idea

chhers colditz, I am getting used to being ignored today . I want some new sexy lingerie anyway so could do with some vouchers

ooo jamie, I like that. do you think I could send dh down the pub with the children for an hour?

only an hour I could make use of that young man for an afternoon

me too, all my xmases at once

Demand a 10 minute trolley dash around the store at their expense.

id love a trolley dash - pure heaven - do you think they would go for it?

They should be up for it - offered to taxi some watercress sauce 20 miles to me once as I'd bought an out of date one. I'll phone for you if you like - I love a bit of grovelling from companies on the phone! If you can be bothered to go there do a sit in at the front of the queue and make sure you let head office know - they are always good for vouchers.

how much in vouchers wouild be reasonalbe?

off to bed now to dream of trolley dash in new knickers with jamie oliver rustling up something juicy in the kitchen

gnight

Got £20 for waiting 10 mins for doorbell on collect by car so I think you are due lots! And a big apology.

I got 25 pounds in vouchers from them for finding a stone in my washed Jersey potatoes, so I should think you might be on to rather a lot of money here...

i too would be VERY mad! and be demanding significat compensation from M&S

i would also be down the local butcher (or maybe waitrose) first thing in the morning seeing what he could do for me and would NOT let them force me to eating ebans on taost for Xmas dinner.

then after xmas id expect lot of compenstaion and get lots of lovely M&S food, (or maybe save the compensation for a nice pices of meat at Easter?)

£25 for a stone in potatoes?

i only got £20 for finding 3 stones in my Tesco hot cross buns! Perhaps ill fight harder next time

lol
sorry, but i have to laugh. they are going to be so fallin g over themselves trying to give you compensation.
take photos of your kids all looking miserable at a christmas dinner with no food on the table. coz......

good luck.

FGS bunny,get to the shops tomorrow! How hard can it be to buy a piece of meat.
If you're having beans,then it's your choice
(and the lamb would have been fine btw. Do you still have it??

Moan moan bloody moan!!