I understand Yorkiegirl, my Mum does some voluntary work ... not for the RSPCA though As Beansprout has already explained they have to be very careful what they put out i.e. that it will definately sell and, in the meantime, most have very little storage space. Some don't even stock childrens clothes now as they make so little on them - it's not that they're being ungrateful - but the staff generally have quite a lot of pressure on them to make money hence the reason that loads of charitys are now selling more and more new goods in their shops fairtrade stuff etc. Still annoying though when someones taken the time and trouble - if the toys and books are in good nick, have you thought about a childrens charity? like the Candlelighters (childrens cancer ward at Jimmys)?