I was in the shopping centre at lunchtime and noticed a small child (about 2) very upset and clearly tired and her Mum was just standing there texting and completely ignoring her. When she'd completed her text, she started walking towards the exit to the car park and didn't even look behind her. When she reached the door, she was at least 20ft ahead of her child who was left to run after her screeching Mummy. I followed and the Mother took a trolley, turned round and walked back into the centre with the child still running to keep up and still there was no interaction at all. I felt I should go up and say something but to be honest I felt nervous as she looked pretty rough and I was certain my interference wouldn't be welcomed. However, it's been on my mind since I came back to work and I feel I should have said something though even now I don't know what I would've said. I wondered what other people might do in a similar situation. Is it better to say something or mind your own business. Apart from the cruelty of inflicting such distress on your child, there was the danger element. The child could have been snatched in a second in a busy shopping centre. Any thoughts?