Can't believe this!

[hopey]

Just had ex on phone. He and his girlfriend took DD to her favourite fun pub today. The same place where she had her birthday party. Ex-dp got her settled in the play area then sat with girlfriend in the eating area. Was then told to move by a really off-hand waitress although they were looking at a menu with a view to having some food. Next thing, DD is pushed out of the play area by one of the staff. He had forcibly taken her out of the play area, taken off the bib they have to wear and pushed her out the door telling her to find her mum and dad. She's 4! She obviously was upset. When ex approached the man about this, obviously angry at the way DD was treated, they guy said it was because ex wouldn't move when the waitress told him. Big row ensued, lots of smirking from the staff and an 'I don't care' attitude about the way DD was treated. Is it me or is this really out of order. Yeah ex maybe should have kept a lid on his temper, but how dare this guy man-handle my child. So people, beware Brewters Fun Factory. To top it all. The guy who removed DD was the same guy who hosted her birthday party. What a smack in that face that is!

I would write to brewsters and complain about the incident.

defo write and comeplain and if you don't get a satisfactory resposne write to their head office.

Yes, totally out of order.

Time for a written complaint, methinks. Don't send it to the restaurant, send it to the brewery. Really stress the manhandled bit, and the fact she was left on her own to find her dad. Careful use of the words abuse and negligence should grant a grovelling apology and some sort of recompense.

Which you can then tell them to stuff, and you can take dd somewhere else for a treat.

also, it would be good if you could name names.

yes. I'm not a big complainer, but I'd write about this.

Do complain but also let your local paper know - that often puts the frighteners on companies (and other parents should be warned).

That's assuming your ex has given you the full story of course...

brewery contact details are here. I'd e-mail in the first instance, stessing how upset you and dd are about the incident, but follow it up with a full written complaint.

They really cannot get away with treating your dd like this. Go on, which one was it?

I think it would have to be your ex who complained, as he was there ... otherwise, it's all hearsay.

And I'm probably overly skeptical, but, like edam, I wonder if you're hearing the whole story here.

I don't always get on with ex-dp, but do believe him on this one. He has been honest and did do his fair share of shouting, which probably didn't help. Still, aside from that, what has got me angry is the treatment of DD, not necessarily the way ex and his girlfriend were treated. DD is a child ffs! There is no excuse for their behaviour. Ex is gonna write to the company. He felt so strongly that he pgoned the police. They're not interested in matters like this though.

By the way, it was The Shorehouse in Shoeburyness, Essex.

You are quite right that the issue here is the way they treated dd - whatever the argument with your ex, they should never have manhandled your dd or been rude in front of her.

What was the reason given for stopping dd playing?

That's 'reason'.

can you imagine? it it was a school, a parent could complain and a teacher would be suspended pending investigation. God, I think I would go to the police the way your child was treated and find out what, if anything could be done. I expect that these play areas have cctv so the evidence may be there on tape!

sorry, didn't see that he had been to the police. I can't believe they are not interested! I bet you that if it was between two adults and one complained, they had to be.

DD is home and keeps talking about the nasty man. What has really upset her was the fact that the guy told her to find her mummy and daddy, but she says 'I told him my mummy wasn't there' as she was with ex and his girlfriend. She said 'he was the man who did my panata at my party mummy, why was he nasty?' Poor little thing. All this purely because ex had sat himself at a table for lunch that the waitress for some reason didn't want him to sit at. I think it was a case of if the face fits. Apparently though some other families who were there stuck up for ex. Didn't stop the staff's dreadful behaviour though. A letter is being written.

Thank goodness you dd is not too upset, poor little mite, why on earth weren't your ex and girlfriend allowed to sit at that table?

I would be livid with the police not being interested and actually go to the station and put in a complaint about this man who manhandled your dd. Surely its a form of abuse, grabbing her hand and PUSHING her into a public area.