Daughter Hit On Head My Towering Globes In ELC

[thechristmasfairy]

when she walked past them, the top one fell and whacked her on the head leaving a huge mark.
not one member of staff came over and when i went to them, she asked me to wait while she turned the heating down, then wrote my name, her name and our contact details on a scrap of till role saying she was logging it in the accident book?

im not gunna take action or anything as it wouldnt be worth the hassle as my daughter is now ok, but for gods sake..a childrens toy shop, where children are encouraged to play with the equiptment!
am very annoyed about their lack of concern and making sure she's okay(they said they would ring this afternoon to see how she was, and they havent botherd)

I would write to the manager and ask if it has been recorded in the accident book,.
also express your concern about the way the things were stacked.. they shouldn't be left precariously about

I'd write a letter to head office, hopefully you got the member of staff's name which you can include in the letter.

I thought that too but didn't want to be the first to mention it!!!

pmsl that's what i thought MT!

TCF is Evesmama

Id do that as well (write a letter to head office or something)
Tell them about how dangerouse it was, and that you hope it doesnt happen to naother child (aor anyone!). I expect you might at least get a voucher from ELC that you can use to by your daughter a present (that after being hit on the head im sure she deserves!)

Write a letter to the store manager and cc it to the head office. It is normal policy for them to send a letter to you, apologising that you felt the issue wasn't resolved in the store and confirm it has been noted in the accident book. Once head office are involved too it is very likely you will get a £15 voucher as a gesture of good will. You can use this to buy a nice present for your daughter.

Regardless of what you think about getting the actual voucher. It sounds that the staff weren't that concerned about the problem and that it might happen again, maybe injuring another smller child far worse. It is definitely worth writing a letter and making sure head office see it so that they do something about their stacking levels. Personally the voucher would be the clincher for me though!!

no i am not a troll..thanks kid.
i cant believe my problem is seen as some attention seekimg/stirring trouble thread
same old same old

I'd be mortified and would contact H/O...they should be more responsible and also, in these days of PI firms sueing left right and centre a bit more careful...

TCF - sorry you were accused of being a troll - bit uncalled for.

I agree with earlier advice - definitely a written complaint to Head Office.

thanks HMC
i didnt get her name, but assume shes new as we go in there quite often and never seen her before.
ive emailed them to ask for head office address and ill pen a letter

Message withdrawn

My ds was injured in Ikea the other day and now I wish I had done something about it. We came out of the lift and turned the corner to go to the children's dept. He walked straight into a table thing coming out of thw wall for people to pick up tape measures, pencils etc. It was at his eye level and it scratched him from the cotrner of his eye across his face leaving a very nasty mark. A very close miss to his eye.

I wish now I had complained and if I was in that position again - or yours - I would cewrtainly have done something about it.

ooh, poor lamb, i bet that really hurt, you could still contact them, they may have cctv in that area(with it being a lift..the lightfingerd may use it as a place to hide when stashing their wares?)..even if just to suggest they move it so it doesnt happen again?

oooh TCF i didn't mean i thought you were a troll... but it did cross my mind that you might be taking the piss out of the original thread which i found quite amusing! sorry!

its ok starlover, just didnt see other thread and being pounced on with my first thread in ages was very

i have sent two emails to them now since it happend and have had no reply at all

That's really poor. Give them a ring and ask to speak to Complaints Manager.

just got two seperate emails tonight from two people not knowing the other ahd responded..one asked for my details to pass on..the other told me who to contact!..the words p**s up and brothel spring to mind!

i need to go there tomorrow too to get a few more bits for dd, but im guna see what the one in debs has cos i dont want to go in and have 'words' infront of DD if the womans there.

will stick to my strongly worded leter!