Nursery in Kingston upon Thames

[Fayc1]

Does any one knows of a good and caring nursery in Kingston upon Thames for under 2s.
I recently joined Active Learning Nursery for my Grandson (yes I am a grand ma!) but after 2 settling session I observed lack of care and over crowding in certain days. I reported the incidents to the Manager but she brushed it under the carpet. So needless to say I was disappointed and did not let my grandson go to that nursery and I have asked for refund and waiting their respond.
If any one knows of a good nursery please let me know.

Active learning Kingston did refund the fee but withold the registeration fee of £50! I have informed the ofsted of the problem and they are investigating the issue.
My point is that the children who cannot speak how can they say I am unhappy or hot?
on 29th June settling session all the children from the Language Room were taken outside at 3pm to play. Note that these are peak sun time hours when it has recently been advisable not to take children into the sun. None of these children had lotion applied to them before they went outside and none of these children were made to wear sun hats (which were left inside the room). I, was actually forced to get up and ask someone to apply lotion to my grandson who was placed directly in the sun. This was also witnessed by another parent settling in her child at the same time.
The active learning 'pack'stipulates that sunscreen and additional sun protection are a necessary prerequisite to any outdoor activity in hot weather?
On the third settling in session. When my daughter went to collect her son, she found the temperature in the Language Room he was sitting in to be entirely unsuitable. The heat from the room hit her as
soon as she entered. children were evidently very hot, sweating and not
happy. He was seated in the lap of a mentor who could also recognise
he was hot to the point of discomfort and she had kindly placed him
near the fan. The room's temperature was far too high and it was not
comfortable for the three children in it, all of whom were red in the
face and sweaty despite being virtually motionless. Neither was it
comfortable for the mentor looking after them, who was clearly very
warm herself. My daughter raised her grievance with manager immediately. The manager told her
that more fans for the room had been ordered and they were due to arrive on the 5th or 6th of July. Is this not too little too late given the weather we have had for the past two weeks? she also
suggested that the children were hot because they had been playing earlier in the day and there was little choice but to leave them in the smaller overheated room - because of the number of children they were having to accommodate. These responses do not suggest to me that this matter is being taken seriously enough. Moving children room-to-room every few hours does not solve the problem of having an dangerously warm base room. Ofsted requires that nursery rooms are kept at "a comfortable temperature during hot weather". I am disappointed to say that Active Learning Kingston has failed in this regard and this is an issue that needs to be resolved with immediate
effect for obvious reasons.