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Nurseries

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Original poster

nursery - snow day, will I get fees refund?

12 replies

gingernutlover · 03/02/2009 17:31

dd's nursery was closed today due to snow

does anyone know whether they should refund me the days fees?

I am not annoyed they were closed but am annoyed that I didnt find out til opening time this morning when i suddenly had to arrange alternative care for the day.

There has been no one there all day and I havent a clue whether they will be open tomorrow, is it unreasonable to expect them to try and tell parents before they drop their kids off?

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Original poster

gingernutlover · 03/02/2009 17:35

hmmmm just read that back and it probably is unreasonable, I am a teacher and we have ofsted at the moment, so that is probably clouding my judgement ha ha

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LilRedWG · 03/02/2009 17:40

No idea if you'll get a refund but good luck. DD only goes to nursery on a Friday and we still have to pay if the nursery is closed for a Bank Holiday, eg, Boxing Day.

Original poster

gingernutlover · 03/02/2009 17:43

oh yes, dd goes on a monday and we have to pay for bank holidays when they close, thankfully in my job I dont have to work bank holidays.

Not sure if this comes under the same thing though

OP posts:

hellywobs · 04/02/2009 16:36

I would definitely try to get a refund - you paid for a service which you didn't receive. They can get insurance, you can't, so they should bear the risk.

becstarlitsea · 04/02/2009 16:38

I know that I've never got a refund from our nursery for a snow day and we've had a few since DS started. If you get anything, please update us I'd be very interested

Songbird · 04/02/2009 16:40

IME when the nursery has been closed for whatever reason (bank hols, ecoli scare) we have been refunded. I would think that my nursery would refund if they were closed due to snow. If I couldn't get to the nursery because of the snow, but they were still open, I would have to pay.

MissisBoot · 04/02/2009 16:40

I was just thinking that about dd's nursery.

Am going to enquire tomorrow.

Would be interested to hear other peoples experiences.

becstarlitsea · 04/02/2009 16:41

Wow - refunds for bank hols!

This is why the head at our nursery has 3 brand new cars...

Songbird · 04/02/2009 16:45

I know, they're not bad. In fact, they close between Xmas and New Year so we don't pay for that whole week - very welcome at the beginning of Dec that! Still galls me that I have to pay full price when we go on holiday with plenty of warning. Impromptu days off I can understand, but prebooked hols? Half-price seems acceptable to me.

Anyway, off-subject! It sounds like we have it quite good, all things considered.

becstarlitsea · 04/02/2009 17:03

and and very

As you can see, am overwhelmed by emotion (and emoticons!)

Our nursery closes 3 weeks for Xmas and New Year and 3 weeks at Easter and we pay full whack every month!!!

No wonder we're broke!
No wonder he's got such fancy cars!

But DS is so happy there, I couldn't move him, so we are over the proverbial barrel.

compo · 04/02/2009 17:05

surely if they refund you they will have to cut a days' wages out of the staff's pay packets, and it wasn't the staff's fault it snowed

Original poster

gingernutlover · 04/02/2009 19:21

well, the manager approached (and other parents) this morning, unprompted, and said we are welcome to book a free extra day in leu of yesterday which is a good gesture I think, they have spaces so wont really cost them much and keeps parents happy

i was not expecting anyone to go without their wages because of it. I was asking what to expect, thats all.

I am annoyed that no effort was made to inform parents until after opening time - really unhelpful for someone who drops off their child first thing everyday. But that has nothign to do with refunds, its just rubbish organisation.

it stings a bit though, that if they close for snow and I cant find alternative childcare, I have to pay them, and I also have to have a days unpaid leave from work ( i am a teacher so cannot take it as holiday)

the reason they were closed was because staff from a nearby village could not get in because of the condition of the roads

I drove through said village twice that day - without a problem.

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