Hello, I’d really appreciate some advice because I’m not sure if I’m overreacting about my child’s nursery or if my frustration is justified.
My toddler has been attending this nursery for just over a year. Overall, he seems settled and well cared for, but there have been ongoing issues that feel unprofessional.
Their communication is poor and there are frequent invoicing mistakes. They charge a full month in advance and have, on multiple occasions, charged the same week twice when it overlaps two months. Each time I point it out, they apologise and correct it — but it keeps happening. It’s frustrating to feel like I have to double-check every invoice to make sure we’re not being overcharged. Even simple things, like sending a Christmas newsletter in January, make it seem like they don’t properly review what they send out.
My child attends three days a week — two funded by government hours and one that we pay for. In the latest invoice, they added £10 per funded day (£20 per week), meaning £80 extra for the month, without any prior communication. When I questioned it, they said it was a “mistake” and that we should have been paying this since we started, but they wouldn’t backdate it. They claimed it’s stated on their website, but it isn’t — and it’s not in the contract we signed either.
They don’t provide meals or sun cream — only nappies and fruit — so £20 per week feels excessive. I understand costs like electricity and insurance have increased, but I feel this should have been clearly communicated rather than quietly added to the invoice.
Part of me wants to move my child due to the accumulation of errors and lack of transparency. The other part feels guilty about disrupting him at two years old and making him adapt to a new setting.
Am I overreacting? What would you do?