WWYD Nursery hasn’t refunded deposit?

[Ijustwanttogohome]

When DS started nursery, we paid a deposit of one fully months fees. It was agreed this would be kept by the nursery and used to either settle his last invoice or be returned to us. All good.

We recently relocated so had to change nurseries. We gave our notice and it was agreed that the deposit would be used to pay the final invoice. Because we get funding, the invoice amount was quite a bit lower than our initial deposit, so it was also agreed that the unused part of the deposit would be returned to us, via our child tax account. Again all good.

The last invoice was paid on 23 June. His last day at nursery was 23 July. I emailed on 22 July to ask when the refund would be processed, as ideally I wanted to use that money to pay for the invoice for his new nursery. I didn’t get a response so I followed up on Friday. I still haven’t had a response. They’re usually pretty good at communicating, and I would get same day responses so I’m starting to worry a little bit.

What would you do next if you were me? Follow up with another email?

Did you pay the deposit through the tax free childcare account?

I would call them.

It hasn't even been 3 working days since he left, I think you're being a bit impatient.

Leave it 10 - 14 days and then email them again. I assume it's childcare vouchers so the nursery will have to let the company know your child is no longer attending and then the company will have to start the refund which will take a week or two to process.

I would give them a bit longer. They might not even have done the end of July accounts yet. But they still should have replied to your emails.

Just pick up the phone and call them?

Yes, paid through the tax free childcare account, so that’s where they’ll return the money.

Not childcare vouchers so no third party to let know.

Although it’s only been 3 days since he left, it’s been over a month since the last invoice was paid, so I thought they’ve have refunded it back in June.

I haven’t called because my messages never seem to get passed on when I do.

Surely anything finical would be processed at the end of the working month ?
in my work place anything that involves payment would be handled by the accountant when they process wages , bills etc …

I wouldn’t expect a deposit refund to be processed until your business ended. The clock ticks from the final day, not your final payment. It’s basically been a weekend.

You need to wait at least one billing cycle before making statements that can seem inflammatory, even if they are technically factual. They haven’t denied you a refund in a timely fashion yet. Wait 30 days and then start complaining.