Does this look right

[Crankymum25]

Hi Mums,

currently having a long standing battle with LO old nursery, we had been getting invoices for some time and paid them then all of a sudden they went on to use Famly, then the invoices were shown like this…

however we kept being charged a PP fee which I have been since told was a premium package fee.

should the invoices have been more itemised than what they were showing ?

LO was entitled to the 30hrs free childcare but we split this over 52 weeks so would have worked out at 22hrs per week.

getting frustrated because I think we had been charged for things we shouldn’t have been charged for.

the nursery in question always stated on newsletters that the children couldn’t bring in own lunches because of other children with allergies etc.

but at the moment my question is more on this style of invoice.

thanks

You need to know... how many days are funded, how many are full rate
The charge for food on funded days.
What the daily rate is

It's hard to work out what you're asking. This is an invoice from 2023 and you reference the 'Old' nursery. What exactly is tbe issue today?

Invoices from April 2025 should be more detailed yes and if you were receiving 30 funded hours per week stretched then this would have been approx 2 days a week and it looks like you were charged a daily fee for the other three days?

Thanks for the reply, this is currently an ongoing dispute with the nursery, they were providing childcare for 30 hours a week over 3 days (22 hours should be funded & we paid for 8 hours)

I was informed in an email that the PP charge was £1.80 x 22 hours each week (so basically adding on £1.80 per hour for the funded hours)

we only found this out after they switched over to famly and I queried this.

I mentioned old nursery as our son is in school now and when I questioned the owner of the nursery about the charges we had received considering most of the hours were funded I got told to pay or he’ll send it to the debt collectors (which has now happened)

so I want to get all the information I can.

I'm not sure you can use the service, and accept the charges by continuing to use the service and then dispute the cost 2.5 years later. If the costs were unacceptable to you, you should have moved your child to a cheaper nursery.

Using the recent changes in legislation to dispute the invoice won't work, they were not applicable back then.

It sounds like for that fee you were receiving 32 hours of care plus lunch every day (and snacks and other meals?) So it's not an u reasonable cost. Certainly in line with other providers in my area.

The PP charge is just a top up that covers things like consumables, snacks, activities that aren't covered by the funding.
There are new rules in place now that these charges must be itemised but that didn't apply in 2023.

All looks fine if I’m honest. Nurseries have to put the PP in place as they are running at a loss. I’ve worked in nurseries for years and sometimes there isn’t enough money for resources or if things break but if fees are out up parents wouldn’t choose use it. It’s a hard sector to run and work atm

I can’t believe you continued to spend your child to the nursery despite not wanting to pay their charges and racked up 2k in debt!

Best pay the debt before your credit score is trashed and you end up with a ccj. You continued to access the service wracking up a debt, you need to settle this.